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Error message when you try to create a new service order from a customer card in Microsoft Dynamics NAV: "The Service Header does not exist. Identification fields"

View products that this article applies to.

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Consider the following scenario in Microsoft Dynamics NAV 5.0 Service Pack 1 (SP1) and in Microsoft Dynamics NAV 2009:
  • You create a service order for a customer, and then specify a value in the Ship-to code field.
  • You open the Customer Card dialog box, click Sales and then click Service Orders for the customer.
  • You try to create a new service order.
In this scenario, you receive the following error message:
The Service Header does not exist. Identification fields.

This problem occurs if you selected Both Warnings in the Credit Warnings field in the Sales & Receivables Setup dialog box.

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To install this hotfix, change the code in the OnInsert trigger of the Service Header table (5900) as follows.


Existing code
...
ServLogMgt.ServHeaderCreate(Rec);

IF GETFILTER("Customer No.") <> '' THEN // Delete this line.
  IF GETRANGEMIN("Customer No.") = GETRANGEMAX("Customer No.") THEN
    VALIDATE("Customer No.",GETRANGEMIN("Customer No."));

IF GETFILTER("Contact No.") <> '' THEN
...
Replacement code
...
ServLogMgt.ServHeaderCreate(Rec);

IF GETFILTER("Customer No.") <> '' THEN BEGIN // Add this line. 
  CLEAR(xRec."Ship-to Code"); // Add this line. 
  IF GETRANGEMIN("Customer No.") = GETRANGEMAX("Customer No.") THEN
    VALIDATE("Customer No.",GETRANGEMIN("Customer No."));
END;  // Add this line. 

IF GETFILTER("Contact No.") <> '' THEN
...

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009
  • Microsoft Dynamics NAV 5.0 SP1

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbmbsquickpub, kbnoloc, kbmbscodefix, kbqfe, kbmbsservicesmanagement, kbmbspartner, kbsurveynew, kbnotautohotfix, kb, kbmbsmigrate

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Article Info
Article ID : 979060
Revision : 2
Created on : 9/26/2018
Published on : 9/26/2018
Exists online : False
Views : 281