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You cannot import a driver into an OSD image if the driver is signed for only the Windows 7 operating system in System Center Configuration Manager 2007 SP2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) site server on a computer that is running Windows Server 2008.
  • You try to import a driver into an Operating System Deployment (OSD) image. The driver is signed for only the Windows 7 operating system.
In this scenario, the Import New Driver wizard fails. At the same time, you receive the following error message:
The Import New Driver Wizard completed with errors. For more information about the tasks that were not completed, see details.


Details:

Error: Some driver(s) cannot be imported successfully, please see following details.

Error: Failed to import the following drivers:

<Driver file> The selected driver is not applicable to any supported platforms
Note This issue does not occur if the driver is signed for both the Windows Vista operating system and the Windows 7 operating system.

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Cause

The Import New Driver wizard cannot recognize drivers that are signed for only the Windows 7 operating system.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, System Center Configuration Manager 2007 Service Pack 2 (SP2) must be installed on the computer.

Installation instructions

Note The following hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based version of an operating system or an x64-based version of an operating system: 
SCCM2007-SP2-KB978754-X86-ENU.msi

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager file information notes
File nameFile versionFile sizeDateTimePlatform
Mcs.msiNot Applicable7,266,81626-Jan-201002:00Not Applicable
Osdcore.dll4.0.6487.2115575,33626-Jan-201002:00x86
Sccm2007ac-sp2-kb978754-x86.mspNot Applicable467,45626-Jan-201002:00Not Applicable
Osdcore.dll4.0.6487.21152,630,50426-Jan-201002:00IA-64
Osdcore.dll4.0.6487.21151,165,16026-Jan-201002:01x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


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More Information

You cannot install the hotfix that is described in this article on some site system configurations. For example, you cannot install this hotfix on the SMS Provider server in the following configuration:
ServerDescription
ASite Server that is running System Center Configuration Manager 2007 SP2
BDatabase server for the Server A
CSMS Provider server that is not a Site System server

In this configuration, you cannot install the hotfix on Server C because the System Center Configuration Manager 2007 SP2 binary files are not installed on the server. To work around this issue, follow these steps:
  1. Manually copy the Osdcore.dll from Server A to Server C.
  2. Restart the WMI Service on Server C.
  3. Restart the SMS Executive Service on Server A.
Note We recommend that you move the SMS Provider back to the Site Server server before the update process to make sure that the SMS Provider server is updated automatically.

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References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


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Keywords: kbqfe, kbhotfixserver, kbsurveynew, kbautohotfix, kbexpertiseinter, kbbug, kbfix, kb

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Article Info
Article ID : 978754
Revision : 1
Created on : 1/7/2017
Published on : 11/14/2011
Exists online : False
Views : 314