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A computer that is running Windows 7 or Windows Server 2008 R2 stops responding when you disable or remove a CD-ROM or DVD-ROM device in Device Manager


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • A CD-ROM device or a DVD-ROM device is attached to a SCSI-based controller.
  • You disable or remove the CD-ROM or DVD-ROM device in Device Manager.
In this scenario, the computer stops responding.

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Cause

This issue occurs because of an error in the Cdrom.sys driver. This error causes the Scsiport.sys driver to encounter a deadlock situation. Therefore, the computer stops responding.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2 on the computer.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cdrom.infNot Applicable9,86213-Dec-200901:44Not Applicable
Cdrom.sys6.1.7600.20595108,54413-Dec-200905:22x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cdrom.infNot Applicable9,87813-Dec-200902:54Not Applicable
Cdrom.sys6.1.7600.20595147,45613-Dec-200907:08x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cdrom.infNot Applicable9,87013-Dec-200901:41Not Applicable
Cdrom.sys6.1.7600.20595310,27213-Dec-200905:04IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,44114-Dec-200913:12Not Applicable
X86_cdrom.inf_31bf3856ad364e35_6.1.7600.20595_none_5ffe80cb1e40b89d.manifestNot Applicable2,07514-Dec-200905:36Not Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Amd64_cdrom.inf_31bf3856ad364e35_6.1.7600.20595_none_bc1d1c4ed69e29d3.manifestNot Applicable2,07914-Dec-200906:52Not Applicable
Update.mumNot Applicable1,44914-Dec-200913:12Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ia64_cdrom.inf_31bf3856ad364e35_6.1.7600.20595_none_600024c11e3ec199.manifestNot Applicable2,07714-Dec-200905:33Not Applicable
Update.mumNot Applicable1,44514-Dec-200913:12Not Applicable
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbautohotfix, kbexpertiseadvanced, kbsurveynew, kbqfe, KB978462

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Article Info
Article ID : 978462
Revision : 2
Created on : 10/7/2011
Published on : 10/7/2011
Exists online : False
Views : 334