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Windows Media Center stops working if you select antenna as the signal type in Windows 7

View products that this article applies to.

Symptoms

On a computer that is running a Dutch version of Windows 7, you start the TV Signal Setup Wizard in Windows Media Center. Then, you select Antenna as the TV signal type. In this situation, Windows Media Center crashes and you receive the following error message:
Media Center has stopped working.
If you click Show problem details in this error message, you see detailed information that resembles the following. This information indicates that the Ehshell.exe process has crashed.
Description:Stopped working

Problem signature:
Event id of the problem: CLR20r3
Problem signature 01: ehshell.exe
Problem signature 02: 6.1.7600.16385
Problem signature 03: 4a5bccdc
Problem signature 04: mscorlib
Problem hand tokening 05: 2.0.0.0
Problem signature 06: 4a275af7
Problem signature 07: 261
Problem signature 08: f
Problem signature 09: System.FormatException
Version OS: 6.1.7600.2.0.0.768.3
Locale ID: <locale ID>
Notes
  • The problem signatures in this message vary, depending on the configuration of the computer. However, problem signature 01 is always "ehshell.exe."
  • This issue does not occur if you select Cable as the TV signal type.

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Resolution

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows 7Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, your computer must be running Windows 7.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

update replacement information

This update does not replace a previously released update.

File information

The Global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ehres.dll.mui6.1.7600.20586893,95201-Dec-200919:07Not Applicable
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ehres.dll.mui6.1.7600.20586893,95201-Dec-200918:57Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbprb, kbsurveynew, kbqfe, kbfix, kbexpertisebeginner, atdownload

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Article Info
Article ID : 978118
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 208