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Citrix DNE does not work with the native Windows 7 Mobile Broadband driver

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Symptoms

You upgrade your computer from an earlier version of Windows to Windows 7 or to Windows Server 2008 R2. Then, a third-party application that uses Citrix DNE, does not work with the native Windows 7 Mobile Broadband driver.

Notes
  • An example of a third-party application is a virtual private network (VPN).
  • This issue occurs only when you use a Network Driver Interface Specification (NDIS) intermediate driver, such as Citrix DNE, together with the native Windows 7 Mobile Broadband driver. Devices that use legacy NDIS drivers are not affected.

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Cause

The current release of Citrix DNE is an NDIS intermediate driver that is based on NDIS 5.0. However, the native Windows 7 Mobile Broadband driver and compatible devices are based on NDIS 6.2. Earlier intermediate drivers that are based on NDIS 4.x or on NDIS 5.x have a known compatibility issue with the native Windows 7 Mobile Broadband driver.

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Workaround

You can update your NDIS intermediate driver to NDIS 6.x-based Light Weight Filter (LWF). 

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More Information

Citrix DNE

For more information about Citrix DNE, visit the following Citrix Web site:
http://www.citrix.com/lang/English/lp/lp_1680845.asp

Compatible VPN clients

For more information about third-party VPN clients that work on Windows 7, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/dd787668(WS.10).aspx

Mobile Broadband

To check whether your Mobile Broadband device is compatible with the native Windows 7 Mobile Broadband driver, visit the following Microsoft Web site:
Windows 7 Compatibility Center
To check whether you are using the native Windows 7 Mobile Broadband driver,
click Startstart button , type ncpa.cpl in the search box, and then press ENTER.

If you are using the native Mobile Broadband driver and a device is connected, you see an adapter that is displayed as "Mobile Broadband."
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kb, consumerwin7track, kbtshoot, kbexpertiseinter, kbsurveynew, kbprb

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Article Info
Article ID : 977999
Revision : 2
Created on : 11/8/2017
Published on : 11/8/2017
Exists online : False
Views : 155