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The message tracking task does not work in the Exchange Troubleshooting Assistant tool on an Exchange Server 2010 edge server


View products that this article applies to.

Symptoms

When you use the message tracking task in the Microsoft Exchange Troubleshooting Assistant tool (Extra.exe) on a Microsoft Exchange Server 2010 edge server, you receive the following error message:
Unable to query the queue settings on
		  Edge Box.User credentials may be incorrect, or there may be a problem with
		  the
		  power shell service on that computer. Error message: The process "ExTRA
		  (PID=576) has been initialized as unknown multiple instance type
		  un-expectedly.
1.Reasons of this exception:1.For any product executeables,which will be
		  shipped out of box, they should never use AD driver functionality without
		  initializing its performance counter instance since we can NOT show a
		  intuitive
		  Perf Counter instance name here
2.We don't need the validation for test assembly because we don't care for its
		  performance counter missing;however,we definitely want to make sure it is
		  under
		  our control, so that we don't miss any out of bos product DLLs/EXEs.What to
		  do
		  avoid this exception: For any newly added exchange test executables which
		  utilize AD perf,please add the executable name of the process into
		  exclusion
		  list in
		  Microsoft.Exchange.Data.directory.globals.checkexchangetestexecutables

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Workaround

To work around this issue, use the Get-MessageTrackingLog cmdlet to track the messages in Exchange Management Shell on the Exchange Server 2010 edge server. For more information about the Get-MessageTrackingLog cmdlet, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa997573.aspx

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Resolution

This hotfix is scheduled to be included in Exchange Server 2010 Service Pack 1 (SP1).

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB977957, kbsurveynew, kbtshoot, kbexpertiseinter

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Article Info
Article ID : 977957
Revision : 1
Created on : 12/18/2009
Published on : 12/18/2009
Exists online : False
Views : 335