You experience slow performance when you perform any actions after you print a report in the Role Tailored Client in Microsoft Dynamics NAV 2009 Service Pack 1

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Role Tailored Client installation

In the Microsoft Dynamics NAV Role Tailored Client installation, replace the following files by using the hotfix or the update file.
To replace these files, follow these steps:

1. Close the Microsoft Dynamics NAV Role Tailored Client.
   
2. Locate the Microsoft Dynamics NAV Role Tailored Client installation directory. The Microsoft Dynamics NAV Role Tailored Client is usually installed in the following directory:
   
   C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
3. Copy the files that you downloaded.
   
4. Paste the files that you downloaded into the Microsoft Dynamics NAV Role Tailored Client installation directory.
   
5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
To replace these files, follow these steps:

1. Stop the Microsoft Dynamics NAV Server.
2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
   
   C:\Program Files\Microsoft Dynamics NAV\60\Service
3. Copy the files that you downloaded.
   
4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
   
5. Click Yes to overwrite the files in the directory.
6. Start the Microsoft Dynamics NAV Server.
   

In the Common Files folder, replace the following files by using the hotfix or the update files.
To replace the existing files, follow these steps:

1. Locate the following folder in the Common Files directory:
   C:\Program Files\Common Files\Microsoft Dynamics NAV\OLSync
2. Copy the files that you downloaded.
   
3. Paste the files that you downloaded into the Common Files directory.
   
4. Click Yes to overwrite the files in the directory.

In the Windows\System32 folder, replace the following files by using the hotfix or the update files.
To replace the existing files, follow these steps:

1. Locate the following Windows\System32 directory:
   C:\Windows\System32
2. Copy the files that you downloaded.
   
3. Paste the files that you downloaded into the Windows\System32 directory.
   
4. Click Yes to overwrite the files in the directory.