Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Exchange RPC Client Access service crashes in the Handler.dll that is located on an Exchange 2010 Client Access service server

View products that this article applies to.


On a computer that is running Microsoft Exchange Server 2010, the Exchange RPC Client Access service crashes. When this situation occurs, you find the following error is logged in the Application log.

Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Watson report about to be sent for process id: <process ID>, with parameters: E12, <build type>, <application Version>, RpcClientAccess, M.Exchange.RpcClientAccess.Handler, M.E.R.H.RecipientTranslator.GetRecipientRow, System.NotSupportedException, <callstackHash>, <assembly Version>

↑ Back to the top


Exchange Server 2010 checks the codepage property of the message to determine the encoding that is used for non-Unicode properties of the recipient. If the codepage property has invalid values, the Exchange RPC Client Access service crashes. .

↑ Back to the top


To resolve this problem, install the following update rollup:
976573� Description of Update Rollup 1 for Exchange Server 2010

↑ Back to the top

Keywords: KB977552, kbfix, kbqfe, kbexpertiseinter, kbsurveynew

↑ Back to the top

Article Info
Article ID : 977552
Revision : 1
Created on : 12/9/2009
Published on : 12/9/2009
Exists online : False
Views : 505