A DNS Update is recorded as failed: Event ID 5774, 1196, or 1578

You are using a third-party DNS server application for DNS updates on a computer that is running Windows Server 2008 R2 or Windows 7. Additionally, you enable the dynamic update feature on the DNS server. The DNS records are updated successfully. However, some DNS update errors may be recorded in the event logs or in other error logs. Therefore, some management software may raise false alarms. For example, System Center Configuration Manager or System Center Operations Manager may raise false alarms.

The specific symptoms of this problem may vary. For example, the following one or more scenarios:

Scenario 1

You use a third-party server application for DNS registration in a Windows Server 2008 R2-based domain. Domain controllers that are running Windows Server 2008 R2 register the DNS SRV records successfully. However, the following event is logged in the System log every time that the DNS SRV records are dynamically registered:

Note For computers and users to locate the domain controllers, the DNS SRV records must be registered to a DNS server. Typically, the Active Directory domain controllers dynamically register approximately 15 to 30 SRV records every hour and log this event for each registration attempt.

After you install this hotfix, the DNS client does not report an update error when DNS servers use method 2 that is mentioned in the "Cause" section to respond to a dynamic update request.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:

• Windows Server 2008 R2
• Windows 7

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 R2 and Windows 7 file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are
listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows Server 2008 R2 and of Windows7

For all supported Itanium-based versions of Windows Server 2008 R2