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Social Connector feature doesn't work in Outlook 2010 or Outlook 2013

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Symptoms

Contact information, such as activities, meetings, status updates, email messages, or meetings, is not displayed in the People Pane in Microsoft Outlook 2010 or later versions. Instead, the Microsoft Social Connector feature displays the following messages: 
Search cannot return results for this view. Click here for more information.

There are no items to show in this view.
Microsoft Social Connector feature message  


Additional details about this issue
When you minimize the People Pane, the following notification is displayed:
Some People Pane features are turned off because Windows Desktop Search isn't available.
Additionally, you receive one of the following error messages when you perform a search in Outlook:
Instant Search is not available when Outlook is running with administrator permissions. To use Instant Search, exit and restart Outlook without administrator permissions.

The Windows Search service is not installed. Outlook cannot provide fast search results using the Instant Search feature unless this service is installed. For information on how to enable this optional component included in your operating system, see the Help included with your version of Microsoft Windows.

The Windows Search Engine is currently disabled. Outlook will not be able to provide fast search results using the Instant Search functionality unless this services is running.

To enable the Instant Search feature in Outlook, you must download and install a component for Microsoft Windows.

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Resolution

In order to use the Outlook Social Connector in Outlook, Windows Search must be installed and enabled. Additionally, you should not start Outlook by using the Run as administrator command. Therefore, follow these steps to resolve this issue.

Step 1: Install Windows Search

Make sure that the Windows Search service is running in Windows

 

In Windows, the Windows Search feature is installed automatically. However, you may have to verify that the Windows Search service is running as expected. To do this, follow these steps:
  1. Open Control Panel.
  2. Type Services in the search box, and then click View local services.
  3. Double-click the Windows Search service.
  4. Make sure the Startup type is set to either Automatic (Delayed Start) or Automatic.
  5. Make sure the status of the service is Running. If it is not, click Start.
  6. Click OK.

Step 2: Start Outlook without using the Run as administrator command

In Windows 10, Windows 8.1 and Windows 8, click Outlook from the Start screen. 

Or in a previous version of Windows, click Start, click All Programs, click Microsoft Office, and then click Microsoft Outlook.

Note Make sure that you do not use the Run as Administrator command.

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Article Info
Article ID : 976786
Revision : 8
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 341