A delay of approximately 15 minutes occurs when the File Server Resource Manager that is in Windows Server 2008 sends e-mail notifications

Consider the following scenario:

• The File Server Resource Manager service under the File Services role is installed on a computer that is running Windows Server 2008.
• You configure the File Server Resource Manager service to send an e-mail notification to the users.

In this scenario, the e-mail notifications are sent to the users after more than a 15-minute delay.

For example, when a quota limit is reached or when a file screen occurs the e-mail notifications are sent to users after more than a 15-minute delay.

The File Server Resource Manager service uses an incorrect sequence for the authentication method to connect to the remote Simple Mail Transfer Protocol (SMTP) server. Therefore, a delay of approximately 15 minutes occurs before the e-mail notifications are delivered.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2). Additionally, the File Server Resource Manager service under the File Services role must be installed.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

• The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

• Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000. xxxxxx version number.
• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

For all supported x64-based versions of Windows Server 2008

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To check whether this issue exists on your computer, follow these steps:

1. Open the File Server Resource Manager window under the Administrative Tools menu.
2. Right-click the File Server Resource Manager (Local) item, and then select the Configure Options... menu.
3. On the Email Notification tab, click Send Test Email to send a test e-mail.

If you receive the e-mail notification after approximately 15 minutes, then this issue exists on your computer.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008