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When you use Windows Media Player 12 to play a DVD in full screen mode and display subtitles, the shortcut menu disappears when a new line of subtitles is displayed in Windows 7 or in Windows Server 2008 R2


View products that this article applies to.

Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, you configure Windows Media Player 12 to display subtitles. You use Windows Media Player 12 to play a DVD in full screen mode, and then you right-click the screen to display the shortcut menu. However, the shortcut menu disappears when a new line of subtitles is displayed.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 and Windows Server 2008 R2 hotfixes are included in the same packages. However, only one of these products may be listed on the "Hotfix Request" page. To request the hotfix package that applies to both Windows 7 and Windows Server 2008 R2, just select the product that is listed on the page.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Wmp.dll12.0.7600.2055111,406,84817-Oct-200912:47x86
Wmplayer.exe12.0.7600.20551164,86417-Oct-200912:46x86
Wmploc.dll12.0.7600.2055112,625,40817-Oct-200912:45x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wmp.dll12.0.7600.2055114,628,35217-Oct-200913:29x64
Wmplayer.exe12.0.7600.20551167,42417-Oct-200913:29x64
Wmploc.dll12.0.7600.2055112,625,92017-Oct-200913:27x64
Wmp.dll12.0.7600.2055111,406,84817-Oct-200912:47x86
Wmplayer.exe12.0.7600.20551164,86417-Oct-200912:46x86
Wmploc.dll12.0.7600.2055112,625,40817-Oct-200912:45x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684� Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File namePackage_1_for_kb976483~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,806
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable
File namePackage_for_kb976483_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,437
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable
File nameX86_f4fe442fda1ca7d73807777abe8c7324_31bf3856ad364e35_6.1.7600.20551_none_e7d7a5bd8129242d.manifest
File versionNot applicable
File size704
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable
File nameX86_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20551_none_0be6268fc97632c8.manifest
File versionNot applicable
File size601,872
Date (UTC)18-Oct-2009
Time (UTC)05:26
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_d399470e88c3e342859026e5b4486a63_31bf3856ad364e35_6.1.7600.20551_none_ac342888ce672573.manifest
File versionNot applicable
File size1,058
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable
File nameAmd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20551_none_6804c21381d3a3fe.manifest
File versionNot applicable
File size604,619
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable
File namePackage_1_for_kb976483~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,040
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable
File namePackage_for_kb976483_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,445
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable
File nameWow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20551_none_72596c65b63465f9.manifest
File versionNot applicable
File size599,359
Date (UTC)18-Oct-2009
Time (UTC)05:23
PlatformNot applicable

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Keywords: kbexpertiseinter, kbautohotfix, kbfix, kbqfe, kbsurveynew, kbhotfixserver, KB976483

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Article Info
Article ID : 976483
Revision : 3
Created on : 12/17/2009
Published on : 12/17/2009
Exists online : False
Views : 334