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Error when previewing a scan using Windows Fax and Scan: "An error occurred while setting scanner properties"

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Symptoms

Consider the following scenario:
  • You are using Windows Fax and Scan on a Windows 7-based computer.
  • You begin a new scan and then select Feeder(Scan both sides) for duplex-mode scanning. 
  • You select Preview to preview the scan.  

In this scenario, the preview scanning may fail, and you receive the following error message:

An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again.

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Cause

This is a known issue with Windows Fax and Scan on Windows 7-based computers.

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Resolution

You may be unable to preview when you are scanning both sides by using a duplex-capable ADF Web Services scanner. To preview a scan, manually select single-side (simplex) scanning. 

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Keywords: kbnoloc, kbrapidpub, kbnomt, kb

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Article Info
Article ID : 976482
Revision : 3
Created on : 4/18/2018
Published on : 4/19/2018
Exists online : False
Views : 238