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User's data in local storage is occasionally lost in Internet Explorer 8


View products that this article applies to.

Symptoms

On a Windows-based computer, you use Windows Internet Explorer 8 to view a Web site. The Web site uses local storage to record a user's data in the localStorage attribute.

Occasionally, the user's data in local storage is lost or incomplete. In this situation, you encounter an issue that is related to local storage in the Web site.

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Cause

The issue occurs because the localStorage attribute is deleted unexpectedly. This issue frequently occurs on a computer that has a single core processor.

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Resolution

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
Note This update was first included in security update 978207 (MS10-002). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978207� MS10-002: Cumulative security update for Internet Explorer

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Internet Explorer 8 for Windows XP Service Pack 3
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll8.00.6001.229285,943,80825-Sep-200905:14x86
For all supported x86-based versions of Internet Explorer 8 for Windows Server 2003 Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll8.00.6001.229285,943,80825-Sep-200909:22x86
For all supported x86-based versions of Internet Explorer 8 for Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll8.00.6001.229285,943,80823-Sep-200901:03x86
Mshtml.tlb8.00.6001.229281,638,91222-Sep-200923:26Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the DOM Storage API, visit the following Microsoft Web site:For more information about the localStorage attribute, visit the following Microsoft Web site:

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Keywords: KB975624, kbprb, kbsurveynew, kbexpertiseinter, kbtshoot, kbhotfixserver

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Article Info
Article ID : 975624
Revision : 3
Created on : 10/30/2009
Published on : 10/30/2009
Exists online : False
Views : 279