Roaming user profile cache is not deleted from a Windows Server 2003-based computer if Group Policy preferences and Internet Explorer Maintenance Group Policy settings are used

Consider the following scenario:

• You are in an Active Directory domain network environment.
• You have a Windows Server 2003-based client computer that has Windows Internet Explorer 7 installed.
• You log on to the computer by using a domain user account that uses a roaming user profile.
• You log off the computer.

In this scenario, the roaming user profile cache is not deleted.

NoteThis issue occurs even though the "Delete cached copies of roaming profiles" Group Policy setting is enabled.

Additionally, one of the following events is logged in the Application log:

• If you do not have the UPHClean tool installed on the client computer:
  Event ID : 1517
  Description : Windows saved user DOMAIN\User registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
• If you have the UPHClean tool installed on the client computer:
  Event ID : 1401
  Event Source : UPHClean
  Description : The following handles in user profile hive DOMAIN\user (SID) have been remapped because they were preventing the profile from unloading successfully:
  winlogon.exe (6360)
  HKCU\Software\Policies (0x670)
  HKCU\Software (0x674)

This issue occurs when the following conditions are true:

• Certain Internet Explorer Maintenance (IEM) settings are configured for the user account.
• One or more Group Policy preferences are enabled for the user account.

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Internet Explorer 7 installed on a computer that is running Windows Server 2003 SP2.

For more information about how to obtain a Windows Server 2003 service pack , click the following article number to view the article in the Microsoft Knowledge Base:

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, you must create two registry entries after you install the hotfix package. To do this, follow these steps:

1. Click Start, click Run, type regedit, and then press ENTER.
2. Locate and then click the following registry subkey:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
3. On the Edit menu, point to New, and then click Key.
4. Type FEATURE_RELEASE_KEYS_ON_UNLOAD_KB975619, and then press ENTER.
5. Right-click FEATURE_RELEASE_KEYS_ON_UNLOAD_KB975619, point to New, and then click DWORD Value.
6. Type Iexplore.exe, and then press ENTER.
7. Right-click Iexplore.exe, and then click Modify.
8. In the Value data box, type 1, and then click OK.
9. Locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl
10. Repeat step 3 through to step 8.
11. Exit Registry Editor.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files.

For Internet Exploer 7 on all supported x86-based versions of Windows Server 2003

For Internet Explorer 7 on all supported x64-based versions of Windows Server 2003

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about Internet Explorer Maintenance (IEM), visit the following Microsoft Web site:For more information about how to configure Roaming User Profiles, visit the following Microsoft Web site:For more information about the UPHClean tool, visit the following Microsoft Web site: For more information about new Group Policy preferences in Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base: