FIX: You cannot import product catalog data into a data warehouse in Commerce Server 2007 SP2 or in Commerce Server 2009

On a computer that is running Microsoft Commerce Server 2007 Service Pack 2 (SP2) or Microsoft Commerce Server 2009, you try to import product catalog data into a data warehouse. To do this, you use the Data Warehouse Import Wizard, or you run the Product Catalog Import Data Transformation Services (DTS) task. In this situation, the product catalog data is not imported. Additionally, you receive the following error message:

This problem occurs because of an error in the Cdtstasks.dll file. Specifically, this error occurs under the following circumstances:

• The DTS task reads the catalog hierarchy from the product catalog database.
• The DTS task tries to transfer the data into the CatHierarchy table that is in the data warehouse.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: - Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Commerce Server 2007 SP2 or Commerce Server 2009 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you must restart SQL Server Management Studio so that it successfully loads the updated Cdtstasks.dll file.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File information for Commerce Server 2007

File information for Commerce Server 2009

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Use SQL Profiler to determine whether you experience this issue when you use the Product Catalog Import DTS task. You know that you are experiencing this issue if the DTS task performs no more actions after it tries to write data to the CatHierarchy table.

For more information about the extraction, transformation, and load (ETL) process for the Product Catalog Data Import DTS task, visit the following Microsoft Developer Network (MSDN) Web site: For more information about how to manage a data warehouse, visit the following MSDN Web sites: For more information about a similar problem in Commerce Server 2007, click the following article number to view the article in the Microsoft Knowledge Base: