Stop error message when you connect and then disconnect a USB camera from a computer that is running Windows Vista or Windows Server 2008: "Fatal System Error: 0x000000C4 (parameter1, parameter2, parameter3, parameter4) DRIVER_VERIFIER_DETECTED_VI...

Consider the following scenario:

• You connect a universal serial bus (USB) camera to a computer that is running Windows Vista or Windows Server 2008.
• The camera starts streaming content.
• You disconnect the camera from the computer.
• You repeat the previous steps to connect and disconnect the camera several times.

In this scenario, system performance is slow.

If you use the Driver Verifier (Verifier.exe) tool to verify the USB camera driver (Usbcamd2.sys), the computer crashes when you disconnect the camera from the computer. Additionally, you receive the following Stop error message:Notes

• The four parameters in the Stop error message vary, depending on the configuration of the computer.
• Not all "Stop 0x000000C4" error messages are caused by this problem.

This issue occurs because there is a memory leak in the Usbcamd2.sys driver.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the Hotfix Request page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:

• Windows Vista Service Pack 1 (SP1)
• Windows Vista Service Pack 2 (SP2)
• Windows Server 2008
• Windows Server 2008 Service Pack 2 (SP2)

For more information about how to install the Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
For more information about how to install the Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

• The files that apply to a specific product or milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:

  Version	Product	Milestone	Service branch
  6.0.6000.20xxx	Windows Vista	RTM	LDR
  6.0.6001.22xxx	Windows Vista SP1 and Windows Server 2008 SP1	SP1	LDR
  6.0.6002.22xxx	Windows Vista SP2 and Windows Server 2008 SP2	SP2	LDR

• Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are important to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

For all supported Itanium-based versions of Windows Server 2008

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For help with system performance issues in Windows Vista, visit the following Microsoft Web page: For more information about Driver Verifier in Windows Vista, visit the following Microsoft Web site:

Additional file information

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Additional files for all supported IA-64-based versions of Windows Server 2008