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When a Stop error occurs on a Windows Server-based server that is connected to an iSCSI storage, no memory dump files are generated


View products that this article applies to.

Symptoms

You have a server that is running one of the Windows Server operating systems. The server is connected to an iSCSI storage subsystem. If you configure the server to store memory dump files on an iSCSI drive other than on a boot driver, the Windows Server operating system does not generate any memory dump files.

This problem occurs when the following conditions are true:
  • An iSCSI boot crash dump driver from a network adapter manufacturer is installed on the server.
  • The location of the memory dump files is located on an iSCSI drive which is not a boot drive.
Note This problem does not occur if the following conditions are true:
  • The server starts from an iSCSI drive (iSCSI boot).
  • The location where the memory dump files are stored is located on the boot drive.

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Workaround

To work around this problem, manually configure Windows Server to write the memory dump to the boot drive. To do this, follow these steps:
  1. Click Start, right-click My Computer, and then click Properties.
  2. In the System Properties dialog box, click the Advanced tab, and then click Settings under Startup and Recovery.
  3. In the Startup and Recovery dialog box, in the Dump file box, type the location on the boot drive or on the direct attached storage where the memory dump files are stored.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

If the server starts from an iSCSI boot drive, and you configure the Windows Server operating system to write memory dump files to the iSCSI boot drive, you must install an iSCSI boot crash dump driver from a network adapter manufacturer as a requirement for Microsoft support.

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Keywords: kbnosurvey, kbarchive, kbsurveynew, kbexpertiseadvanced, kbprb, kbtshoot, KB974922

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Article Info
Article ID : 974922
Revision : 1
Created on : 1/16/2015
Published on : 1/16/2015
Exists online : False
Views : 166