Consider the following scenario. You have a computer that is running a 32-bit version of Windows 7. You force the computer to shut down. For example, you hold down the power button for four seconds. However, after the computer shuts down, it does not start again. When you try to restart the computer, the startup process stops at a black screen.
This problem occurs if the following conditions are true:
This problem occurs if the following conditions are true:
- Data Execution Prevention (DEP) is disabled either in the BIOS or in the operating system.
- The system is configured to enter hibernation or to enter hybrid sleep mode when the power button is pressed.
- The language version of the operating system that you are running is a double-byte character set (DBCS) language. For example, you are running a Chinese, Korean, or Japanese version of Windows 7.
- This problem may also occur in a rare scenario in which the power goes off while the computer is entering hibernation.
- By default, hybrid sleep is enabled on desktop computers. Therefore, if a desktop computer is configured to enter sleep mode when the power button is pressed, the computer actually enters hybrid sleep mode.