The users cannot change the password when they use ISA Server 2006 Forms-Based authentication in an active directory forest with multiple domain trees

Symptoms

Consider the following scenario:

You have an Active Directory forest with multiple domain trees.
You install Microsoft Internet Security and Acceleration (ISA) Server 2006 on a server that is joined to one of the trees.
In ISA Server 2006, you configure a Web publishing rule to use Forms-Based authentication. Then you enable the users to change their passwords.
A user tries to use an account in a different domain tree (not the domain tree where ISA Server 2006 is installed) to change his password.

In this scenario, the user cannot change the password.

This problem occurs because ISA Server 2006 does not bind correctly to the global catalog of Active Directory.

To resolve this problem, install the hotfix rollup package that is described in the following Microsoft Knowledge Base article:

974665 Description of the ISA Server 2006 hotfix package: August 16, 2009

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: KB974662, kbqfe, kbsurveynew, kbfix, kbexpertiseadvanced

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