Stop error message when a surprise removal of a USB host controller occurs on a computer that is running Windows Server 2003: "Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)"

Windows Server 2003 crashes when a surprise removal of a USB host controller occurs. Additionally, you receive the following Stop error message:

This problem occurs because the operating system tries to access the memory that is pointed to by the host controller register when the USB host controller restarts. However, the register becomes invalid if the host controller is removed.

When the host controller is removed, the host controller register values are updated to a 0xffffffff value. However, the operating system does not check for this change, and the operating system tries to initialize the hardware. This behavior crashes the operating system.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Server 2003

For all supported x64-based versions of Windows Server 2003

For all supported Itanium-based versions of Windows Server 2003

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: