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Error when you install Web Services for Microsoft Dynamics GP

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Symptoms

When you try to install Web Services for Microsoft Dynamics GP, you may receive an error message such as the following error message:
Fatal Error During Installation
This article describes how to avoid or resolve errors that occur during the installation of Web Services for Microsoft Dynamics GP.

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Workaround

To avoid or resolve installation errors, follow these steps:
  1. If the server on which Web Services is being installed is different than the Microsoft SQL Server-based server on which the Microsoft Dynamics GP databases reside, enable Network DTC Access on both servers.

    Windows Server 2003

    For more information about how to enable network DTC access in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

    817064 How to enable network DTC access in Windows Server 2003


    Windows Server 2008

    For more information about how to enable network DTC Access on Windows Server 2008, visit the following Microsoft Web site:
    http://technet.microsoft.com/en-us/library/cc753510.aspx
  2. Verify that the ISO currency codes in Microsoft Dynamics GP are unique and are exactly three characters long. Do this for each currency.
    1. Log on to Microsoft Dynamics GP as a user who has an administrator role.
    2. Use the appropriate method:
      • If you use Microsoft Dynamics GP 10.0 or Microsoft Dynamics GP 2010, click Microsoft Dynamics GP, point to Tools, point to Setup, point to System, and then click Currency.
      • If you use Microsoft Dynamics GP 9.0, click Tools, point to Setup, point to System, and then click Currency.
    3. In the Currency Setup dialog box, click the lookup button next to the Currency ID field.
    4. In the Currencies window, verify each currency ID to make sure that there are no duplicate ISO codes. Also, check that each ISO code is exactly three characters long.
  3. Verify that a functional currency is specified for each company. To do this, follow these steps:
    1. Log on to Microsoft Dynamics GP as a user who has an administrator role.
    2. Use the appropriate method:
      • If you use Microsoft Dynamics GP 10.0 or Microsoft Dynamics GP 2010, click Microsoft Dynamics GP, point to Tools, point to Setup, point to Financial, and then click Multicurrency.
      • If you use Microsoft Dynamics GP 9.0, click Tools, point to Setup, point to Financial, and then click Multicurrency.
    3. In the Multicurrency Setup dialog box, verify that there is a value in the Functional Currency field. If the Functional Currency field is empty, click the magnifying glass to the right side of the field, and then select a currency.
    4. Click OK if you made any changes.
    5. Repeat steps 3b through 3d for each company.
  4. Verify that all the companies that are listed in the DYNAMICS database still exist. Then make sure that all the companies are upgraded to the current version of Microsoft Dynamics GP. To do this, follow these steps:
    1. Run the ClearCompanies.sql script to remove references in the DYNAMICS database to companies that no longer exist. To download this script, visit the following Microsoft Web site:
      https://mbs.microsoft.com/fileexchange/?fileID=7bffc31c-bb0a-41fb-9943-aca45c910f8d
    2. Run the following script:
      select * from DYNAMICS..DB_UPGRADE
    3. In the results from the script that you ran in step 4b, verify that all entries in the db_status column are 0.
    4. In the results of the script that you ran in step 4b, verify that all entries in the db_verMajor and db_verOldMajor columns are at the same number as the version of Microsoft Dynamics GP that you are using. For example, if you are using Microsoft Dynamics GP 10.0, all entries in the db_verMajor and db_verOldMajor columns will be 10.



      Note If the results in step 4c and 4d are incorrect, contact Microsoft Dynamics support to help resolve the upgrade issues before you try to install Web Services for Microsoft Dynamics GP.
  5. If you use Microsoft Dynamics GP 10.0 or Microsoft Dynamics GP 9.0, make sure that the Internet Information Services (IIS) site on which Web Services is being installed has no other applications installed, such as SQL Reporting Services or Microsoft Dynamics CRM. In addition, the site cannot be extended through SharePoint. To do this, follow these steps.

    Windows Server 2003
    1. Click Start, and then click Administrative Tools.
    2. Click Internet Information Services (IIS) Manager.
    3. In Internet Information Services (IIS) Manager, expand the plus sign that is next to the computer name, and then expand Web Sites.
    4. Click the Web site on which Web Services will be installed. In the right pane, verify there are no virtual directories, files, or other contents already installed or listed on this site.

      Note If there are any files displayed in step 5d, create a new IIS site to which you can install Web Services.
    Windows Server 2008
    1. Click Start, and then click Administrative Tools.
    2. Click Internet Information Services (IIS) Manager.
    3. In Internet Information Services (IIS) Manager, expand the plus sign next to the computer name, and then expand Sites.
    4. Click the Web site on which Web Services will be installed, and then click Content View at the bottom of the Internet Information Services (IIS) Manager window.
    5. In this Content View, verify that there are no virtual directories, files, or other contents already installed or listed in this site.

      Note If there are any files that are displayed in step 5e, create a new IIS site on which you can install Web Services.
  6. If you tried to install Web Services but failed after you followed steps 1 to 5, use one of the following methods.

    Method 1: Uninstall Web Services for Microsoft Dynamics GP

    Note Make sure that all components of Web Services are removed from the environment.

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Microsoft internal information

ImportantDo not share this information with customers directly. This workaround information should only be performed Microsoft personnel. Never recommend to a customer that they uninstall a security update.

Method 2 Remove Windows security updates

Remove the following Windows security updates from the computer to which you are installing Web Services, or review and follow the steps in the "Known Issues" section of each article:

960803 MS09-013: Vulnerabilities in Windows HTTP services could allow remote code execution


963027 MS09-014: Cumulative security update for Internet Explorer



Note After you install Web Services for Dynamics GP, reapply these security updates.

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References

For more information about how to install Web Services for Microsoft Dynamics GP 10.0 on an x64 operating system, click the following article number to view the article in the Microsoft Knowledge Base:

918983 Description of the 64-bit operating systems that are supported together with Microsoft Dynamics GP

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Keywords: kbexpertiseadvanced, atdownload, kbsurveynew, kbmbspartner, kbexpertisebeginner, kbtshoot, kbmbsmigrate, kbprb, kbexpertiseinter, kb

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Article Info
Article ID : 973027
Revision : 1
Created on : 1/7/2017
Published on : 1/31/2013
Exists online : False
Views : 183