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  2. Microsoft Dynamics AX 2009 crashes in a Citrix session on a computer that is running Windows Vista or Windows Server 2008

Microsoft Dynamics AX 2009 crashes in a Citrix session on a computer that is running Windows Vista or Windows Server 2008

View products that this article applies to.

Symptoms

When you use Microsoft Dynamics AX 2009 in a Citrix session on a Windows Vista or Windows Server 2008-based computer, Microsoft Dynamics AX 2009 may crash.

This problem generally occurs if you try to resize columns in Microsoft Dynamics AX 2009.

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Cause

This problem occurs because of an access violation in the GdiPlus!ScanOperation::ReadRMW_24_sRGB process.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites


To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack



No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are
listed separately
. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

File nameFile versionFile sizeDateTimePlatform
Gdiplus.dll5.2.6001.224661,748,99209-Jul-200913:55x86
Gdiplus.dll5.2.6002.221681,748,99209-Jul-200913:48x86
Gdiplus.dll6.0.6001.224661,823,74409-Jul-200913:55x86
Gdiplus.dll6.0.6002.221681,837,56809-Jul-200913:48x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista

File nameFile versionFile sizeDateTimePlatform
Gdiplus.dll5.2.6001.224662,192,38409-Jul-200914:07x64
Gdiplus.dll5.2.6002.221682,192,89609-Jul-200913:45x64
Gdiplus.dll6.0.6001.224662,333,18409-Jul-200914:07x64
Gdiplus.dll6.0.6002.221682,423,29609-Jul-200913:45x64
For all supported IA-64-based versions of Windows Server 2008

File nameFile versionFile sizeDateTimePlatform
Gdiplus.dll5.2.6001.224664,910,59209-Jul-200914:02IA-64
Gdiplus.dll5.2.6002.221684,910,59209-Jul-200913:41IA-64
Gdiplus.dll6.0.6001.224665,263,36009-Jul-200914:02IA-64
Gdiplus.dll6.0.6002.221685,263,87209-Jul-200913:41IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about Microsoft Dynamics AX, visit the following Microsoft Web site:
http://www.microsoft.com/dynamics/en/us/products/ax-overview.aspx
For more information about Citrix system, visit the following Microsoft Web site:
http://www.microsoft.com/isv/citrix/

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File namePackage_for_kb971589_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,690
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,701
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameX86_10125a599301322b6ae457e05e49c22a_6595b64144ccf1df_1.1.6001.22466_none_1049712519bf4fea.manifest
File versionNot Applicable
File size627
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameX86_6ca097825a9e50db281a6460d74f903e_6595b64144ccf1df_1.0.6001.22466_none_1854292719ef5314.manifest
File versionNot Applicable
File size627
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameX86_6d8772cab09d83b611470696f48549e6_6595b64144ccf1df_1.0.6002.22168_none_0be1adcb2d195ec0.manifest
File versionNot Applicable
File size627
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameX86_8aea3644098f3883acbfd4dc7dec5649_6595b64144ccf1df_1.1.6002.22168_none_a7a1a1d727886a27.manifest
File versionNot Applicable
File size627
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22466_none_87ad003ae368acbc.manifest
File versionNot Applicable
File size4,160
Date (UTC)09-Jul-2009
Time (UTC)15:48
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22168_none_8788ca3ae3b9f2fa.manifest
File versionNot Applicable
File size4,160
Date (UTC)09-Jul-2009
Time (UTC)15:27
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22466_none_76fe6f1f7c6e8663.manifest
File versionNot Applicable
File size4,160
Date (UTC)09-Jul-2009
Time (UTC)15:52
PlatformNot Applicable
File nameX86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22168_none_76da391f7cbfcca1.manifest
File versionNot Applicable
File size4,160
Date (UTC)09-Jul-2009
Time (UTC)15:31
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameAmd64_2fdecf70db24195ed1418a515c224b43_6595b64144ccf1df_1.0.6002.22168_none_7556eaec862f8f42.manifest
File versionNot Applicable
File size922
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameAmd64_56a9556a2048545a6bf88a864d9ed1fe_6595b64144ccf1df_1.1.6002.22168_none_3296bf81e82aca0e.manifest
File versionNot Applicable
File size922
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameAmd64_6af5c572482c43c2ed2b7b3b82ef6901_6595b64144ccf1df_1.0.6001.22466_none_568bf8e433e48aaf.manifest
File versionNot Applicable
File size922
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameAmd64_7309cfd0fa00ec36b9dad4ab20997557_6595b64144ccf1df_1.1.6001.22466_none_139c821e6b221fa7.manifest
File versionNot Applicable
File size631
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameAmd64_d59ce20b5ffbc60fa0ccf8987a899ac6_6595b64144ccf1df_1.1.6001.22466_none_157e8620d99d8afa.manifest
File versionNot Applicable
File size922
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameAmd64_ff7a0660da191ed0f36ec48920b23bdd_6595b64144ccf1df_1.0.6001.22466_none_ac802c4215c69687.manifest
File versionNot Applicable
File size631
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameAmd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22466_none_3fffc963ceec83b6.manifest
File versionNot Applicable
File size4,178
Date (UTC)09-Jul-2009
Time (UTC)15:48
PlatformNot Applicable
File nameAmd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22168_none_3fdb9363cf3dc9f4.manifest
File versionNot Applicable
File size4,178
Date (UTC)09-Jul-2009
Time (UTC)15:11
PlatformNot Applicable
File nameAmd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22466_none_2f51384867f25d5d.manifest
File versionNot Applicable
File size4,178
Date (UTC)09-Jul-2009
Time (UTC)15:52
PlatformNot Applicable
File nameAmd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22168_none_2f2d02486843a39b.manifest
File versionNot Applicable
File size4,178
Date (UTC)09-Jul-2009
Time (UTC)15:15
PlatformNot Applicable
File namePackage_for_kb971589_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,702
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_6e042155606f96ce22fe93fede3982b8_6595b64144ccf1df_1.0.6001.22466_none_615410734dc65ce9.manifest
File versionNot Applicable
File size920
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameIa64_757f086d3fceb1f5a08e005846f3dc74_6595b64144ccf1df_1.1.6001.22466_none_14dbc8635f40b80c.manifest
File versionNot Applicable
File size629
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameIa64_87d2ced2fb85f0c3ceabab8e9cd9396b_6595b64144ccf1df_1.1.6001.22466_none_b372d749204ddd28.manifest
File versionNot Applicable
File size920
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameIa64_eb95eb3d6abb46262d36762cfc9900bb_6595b64144ccf1df_1.0.6001.22466_none_c5edfbbbd8f6f543.manifest
File versionNot Applicable
File size629
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameIa64_ee53d3e38b72a05ce6be3a6b1c50b5f0_6595b64144ccf1df_1.0.6002.22168_none_36305abe8680556c.manifest
File versionNot Applicable
File size920
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameIa64_f6f13ce1c216d755921bd25688151e68_6595b64144ccf1df_1.1.6002.22168_none_d674eca6e99f9627.manifest
File versionNot Applicable
File size920
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File nameIa64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22466_none_87acddfce368e4a0.manifest
File versionNot Applicable
File size4,169
Date (UTC)09-Jul-2009
Time (UTC)15:36
PlatformNot Applicable
File nameIa64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22168_none_8788a7fce3ba2ade.manifest
File versionNot Applicable
File size4,169
Date (UTC)09-Jul-2009
Time (UTC)14:55
PlatformNot Applicable
File nameIa64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22466_none_76fe4ce17c6ebe47.manifest
File versionNot Applicable
File size4,169
Date (UTC)09-Jul-2009
Time (UTC)15:41
PlatformNot Applicable
File nameIa64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22168_none_76da16e17cc00485.manifest
File versionNot Applicable
File size4,169
Date (UTC)09-Jul-2009
Time (UTC)14:59
PlatformNot Applicable
File namePackage_for_kb971589_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,534
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,718
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable
File namePackage_for_kb971589_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)09-Jul-2009
Time (UTC)22:50
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbexpertiseinter, kbfix, kbbug, kbsurveynew, kbqfe, kbhotfixserver

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Article Info
Article ID : 971589
Revision : 1
Created on : 1/7/2017
Published on : 10/7/2011
Exists online : False
Views : 251