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Random Stop errors on a Windows Server 2003-based computer that performs input/output to file shares hosted on another computer or to a network-attached storage device

View products that this article applies to.

Symptoms

You receive random Stop error messages when a computer that is running Windows Server 2003 performs input/output (I/O) to file shares hosted on another computer, or to a network-attached storage device. For example, you may receive the following Stop error messages:
  • Stop 0x0000000A (parameter1, 0000000c, parameter3, parameter4)
    IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x0000000A (parameter1, 00000002, parameter3, parameter4)
    IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x00000019 (00000020, parameter2, parameter3, parameter4)
    BAD_POOL_HEADER
  • Stop 0x0000007E (c0000005, parameter2, parameter3, parameter4)
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • The parameters in these Stop error messages may vary, depending on the actual configuration.
  • The symptoms of a Stop error may vary, depending on your computer's system failure options. For example, the computer may restart when a Stop error occurs.

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Cause

Certain patterns of I/O loading and unloading can cause timing problems, and can corrupt some system structures that are used by the Memory Manager.

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Resolution

To resolve this problem, apply hotfix 978243. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978243� A terminal server that is running Windows Server 2003 Service Pack 2 restarts unexpectedly after hotfix 971280 or security update 971486 (MS09-058) is installed

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbprb, kbexpertiseinter, kbsurveynew, kbbug, kbfix, kbqfe, KB971280

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Article Info
Article ID : 971280
Revision : 2
Created on : 12/21/2009
Published on : 12/21/2009
Exists online : False
Views : 247