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Windows Media Services crashes in an x64-based version of Windows Server 2003 or 2008


View products that this article applies to.

Symptoms

The Windows Media Services may crash under a heavy load situation on a computer that is running an x64-based version of Windows Server 2003 or of Windows Server 2008. Additionally, all client connections to this service are disconnected, and the administrator has to restart the service to recover from the issue.

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Cause

This problem occurs because the service handles the lock-free queues incorrectly under a heavy load situation.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 2 (SP2) or Windows Server 2008. Additionally, Microsoft Windows Media Services must be installed on the computer.

For more information about how to obtain a Windows Server 2003 service pack or a Windows XP Professional x64 Edition service pack, click the following article number to view the article in the Microsoft Knowledge Base:
889100� How to obtain the latest service pack for Windows Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix if the Windows Media service is stopped.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeSP requirementService branch
Wmslf.dll9.1.1.50026,65607-Oct-200904:38SP2SP2QFE
Wmsserver.dll9.1.1.50023,170,30407-Oct-200904:38SP2SP2QFE
For all supported x64-based versions of Windows Server 2003
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeSP requirementService branch
Wmslf.dll9.1.1.50026,65603-Nov-200916:45SP2SP2QFE
Wmsserver.dll9.1.1.50025,826,56003-Nov-200916:45SP2SP2QFE
Windows Server 2008 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Nsneterr.dll9.5.6001.226092,04821-Jan-201007:47
Wmserver.exe9.5.6001.2260924,57621-Jan-201007:47
Wmslf.dll9.5.6001.226099,21621-Jan-201010:27
Wmssnmp.dll9.5.6001.2260912,28821-Jan-201010:27
Wmsserver.dll9.5.6001.226092,909,18421-Jan-201010:27
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Nsneterr.dll9.5.6001.226092,04821-Jan-201008:48
Wmserver.exe9.5.6001.2260928,16021-Jan-201008:48
Wmslf.dll9.5.6001.226099,72821-Jan-201011:13
Wmssnmp.dll9.5.6001.2260914,33621-Jan-201011:13
Wmsserver.dll9.5.6001.226093,829,76021-Jan-201011:13

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File namePackage_for_kb971235_server_0~31bf3856ad364e35~x86~~6.0.1.1.mum
File versionNot Applicable
File size1,404
Date (UTC)22-Jan-2010
Time (UTC)19:03
File namePackage_for_kb971235_server~31bf3856ad364e35~x86~~6.0.1.1.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Jan-2010
Time (UTC)19:03
File nameX86_microsoft-windows-m..rver-noregsvr32-bin_31bf3856ad364e35_6.0.6001.22609_none_324d44b173c793cb.manifest
File versionNot Applicable
File size21,136
Date (UTC)21-Jan-2010
Time (UTC)11:18
File nameX86_microsoft-windows-m..ver-server-mainimpl_31bf3856ad364e35_6.0.6001.22609_none_6a0550477e46bd83.manifest
File versionNot Applicable
File size11,601
Date (UTC)21-Jan-2010
Time (UTC)11:09
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-m..rver-noregsvr32-bin_31bf3856ad364e35_6.0.6001.22609_none_8e6be0352c250501.manifest
File versionNot Applicable
File size21,158
Date (UTC)21-Jan-2010
Time (UTC)12:39
File nameAmd64_microsoft-windows-m..ver-server-mainimpl_31bf3856ad364e35_6.0.6001.22609_none_c623ebcb36a42eb9.manifest
File versionNot Applicable
File size11,330
Date (UTC)21-Jan-2010
Time (UTC)12:35
File namePackage_for_kb971235_server_0~31bf3856ad364e35~amd64~~6.0.1.1.mum
File versionNot Applicable
File size1,412
Date (UTC)22-Jan-2010
Time (UTC)18:42
File namePackage_for_kb971235_server~31bf3856ad364e35~amd64~~6.0.1.1.mum
File versionNot Applicable
File size1,438
Date (UTC)22-Jan-2010
Time (UTC)18:42

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Keywords: kbqfe, kbhotfixserver, kbsurveynew, kbautohotfix, kbexpertiseinter, kbbug, kbfix, KB971235

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Article Info
Article ID : 971235
Revision : 1
Created on : 2/5/2010
Published on : 2/5/2010
Exists online : False
Views : 317