Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Installation instructions
After you install this hotfix, we recommend that you additionally install hotfix 978243.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978243�
A terminal server that is running Windows Server 2003 Service Pack 2 restarts unexpectedly after hotfix 971280 or security update 971486 (MS09-058) is installed
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service
Pack 2 installed on the computer.
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
889100�
How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control
Panel.
Windows Server 2003 with Service Pack 2, x86-based versions
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform | SP requirement |
|---|
| Ntkrnlmp.exe | 5.2.3790.4525 | 2,499,584 | 08-Jun-2009 | 15:54 | Not
Applicable | SP2 |
| Ntkrnlpa.exe | 5.2.3790.4525 | 2,310,656 | 08-Jun-2009 | 14:36 | x86 | SP2 |
| Ntkrpamp.exe | 5.2.3790.4525 | 2,351,104 | 08-Jun-2009 | 14:36 | Not
Applicable | SP2 |
| Ntoskrnl.exe | 5.2.3790.4525 | 2,458,112 | 08-Jun-2009 | 15:53 | x86 | SP2 |
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform | SP requirement |
|---|
| Hal.dll | 5.2.3790.4354 | 280,064 | 08-Jun-2009 | 18:26 | x64 | SP2 |
| Ntkrnlmp.exe | 5.2.3790.4525 | 4,613,120 | 08-Jun-2009 | 18:26 | x64 | SP2 |
| Ntoskrnl.exe | 5.2.3790.4525 | 4,540,416 | 08-Jun-2009 | 18:26 | x64 | SP2 |
Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform | SP
requirement | Service branch |
|---|
| Ntdll.dll | 5.2.3790.4455 | 1,646,592 | 08-Jun-2009 | 18:22 | IA-64 | SP2 | Not
Applicable |
| Ntkrnlmp.exe | 5.2.3790.4525 | 6,581,248 | 08-Jun-2009 | 18:22 | IA-64 | SP2 | Not
Applicable |
| Wntdll.dll | 5.2.3790.4455 | 775,168 | 08-Jun-2009 | 18:22 | x86 | SP2 | WOW |