Stop error message in Windows Server 2008 or Windows Vista after you uninstall or reinstall a wireless network adapter driver: "0x00000019 BAD_POOL_HEADER"

On a computer that is running Windows Server 2008 or Windows Vista, you receive the following Stop error message on a blue screen: Notes

• The four parameters in this error message vary, depending on the configuration of the computer.
• Not all "0x00000019" Stop errors are caused by this problem.

This problem occurs after you uninstall or reinstall a wireless network adapter driver.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a computer that is running Windows Vista, you must have Windows Vista SP1 or Windows Vista SP2 installed.

There are no prerequisites for a computer that is running Windows Server 2008.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 RTM and Windows Vista SP1

For all supported x86-based versions of Windows Server 2008 SP2 and Windows Vista SP2

For all supported x64-based versions of Windows Server 2008 RTM and Windows Vista SP1

For all supported x64-based versions of Windows Server 2008 SP2 and Windows Vista SP2

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista