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Menu items or menu groups that are sent to shortcuts disappear from the original menu in Microsoft Dynamics NAV 2009 or in Microsoft Dynamics NAV 5.0 SP1

View products that this article applies to.

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

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Symptoms

Consider the following scenario:
  1. You move the Shortcuts menu to the top of the Navigation Pane in Microsoft Dynamics NAV 2009 or in Microsoft Dynamics NAV 5.0 Service Pack 1 (SP1).
  2. You send some menu items or menu groups to the Shortcuts menu.
  3. You restart Microsoft Dynamics NAV.
In this scenario, the menu items or menu groups that are sent to the Shortcuts menu disappear from the original menu.

Additionally, if you delete the menu items or menu groups from the Shortcuts menu when the Shortcuts menu is at the top of the Navigation Pane, the menu items or menu groups are removed from the Navigation Pane completely. If you want to add them back to the Navigation Pane, you have to ask the menu suite administrator to reset them.

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Resolution

Hotfix information

A supported hotfix rollup is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or with the update files. To do this, follow the steps for your version of the program.

Microsoft Dynamics NAV 5.0 Service Pack 1

In the Microsoft Dynamics NAV Client installation, replace the following files by using the hotfix or the update file.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics NAV 5.0 SP1
File nameFile versionFile sizeDateTimePlatform
Dbm.dll5.0.29048.0440,13623-Apr-200923:05x86
Fin.exe5.0.29048.010,733,38423-Apr-200923:05x86
Finhlink.exe5.0.29048.0345,93623-Apr-200923:05x86
Finsql.exe5.0.29048.010,798,92823-Apr-200923:05x86
Nc_netb.dll5.0.29048.0108,36823-Apr-200923:05x86
Nc_tcp.dll5.0.29048.0108,36823-Apr-200923:05x86
Nc_tcps.dll5.0.29048.0153,42423-Apr-200923:05x86
Ndbcs.dll5.0.29048.01,288,00023-Apr-200923:05x86
Slave.exe5.0.29048.0157,52023-Apr-200923:05x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Client.
  2. Locate the Microsoft Dynamics NAV Client installation folder.



    Note By default, the Microsoft Dynamics NAV Client is installed in the following folder:
    C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Client installation folder.
  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation folder.

Microsoft Dynamics NAV 2009

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics NAV 2009
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.29140.0444,21610-May-200919:56x86
Fin.exe6.0.29140.012,244,80810-May-200919:57x86
Finhlink.exe6.0.29140.0452,42410-May-200919:57x86
Finsql.exe6.0.29140.012,330,83210-May-200919:57x86
Nc_netb.dll6.0.29140.0108,35210-May-200919:56x86
Nc_tcp.dll6.0.29140.0108,36810-May-200919:56x86
Nc_tcps.dll6.0.29140.0153,40810-May-200919:56x86
Ndbcs.dll6.0.29140.01,337,16810-May-200919:56x86
Slave.exe6.0.29140.0161,61610-May-200919:56x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close the Microsoft Dynamics NAV Classic Client.
  2. Locate the Microsoft Dynamics NAV Classic Client installation folder.

    Note By default, the Microsoft Dynamics NAV Classic Client is installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\CSIDE Client\
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation folder.
  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation folder.

Prerequisites

To apply this hotfix, you must have one of the following products installed:
  • Microsoft Dynamics NAV 5.0 SP1
  • Microsoft Dynamics NAV 2009

Restart information

You do not have to restart the computer after you apply this codefix.

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Workaround

To work around this problem, follow these steps:
  1. Move the Shortcuts menu from the top to the original position of the Navigation Pane.
  2. Restart Microsoft Dynamics NAV.

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Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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More Information

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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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Keywords: kbmbspartner, kbexpertiseinter, kbexpertiseadvanced, kbqfe, kbhotfixserver, kbautohotfix, kbsurveynew, kbmbsdatabaseandplatforms, kbnav50presp2fix, kb, kbmbsmigrate

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Article Info
Article ID : 970545
Revision : 2
Created on : 1/31/2017
Published on : 1/31/2017
Exists online : False
Views : 313