FIX: Event ID: 208 is logged, and the MessageBox_Message_Cleanup_BizTalkMsgBoxDb job may fail in BizTalk Server

In Microsoft BizTalk Server, the MessageBox_Message_Cleanup_BizTalkMsgBoxDb job may fail. The MessageBox_Message_Cleanup_BizTalkMsgBoxDb job is a SQL Server Agent job.

If this problem occurs, you receive an error message that resembles the following when you view the SQL Server Agent job history: Additionally, an event that resembles the following is logged in the Application log:

Event Type: Warning
Event Source: SQLSERVERAGENT
Event Category: Job Engine
Event ID: 208
Description:
SQLServer Scheduled Job 'MessageBox_Message_Cleanup_BizTalkMsgBoxDb' { GUID } - Stats: Failed - Invoked on date time - Message: The job failed.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Rollback Information

Warning If this hotfix contains a SQL script (.sql), you cannot use Add or Remove to roll back this hotfix from the BizTalk Server environment. Therefore, make sure that you fully test this hotfix in a test environment before you apply this hotfix to a production environment. Do not try to use Add or Remove Programs to remove this hotfix because Add or Remove Programs does not roll back the database changes and leaves the BizTalk Server environment in an inconsistent state. For more information, see the Readme.txt file that is included in the hotfix package. If this hotfix only updates .dll files and does not update any .sql files, you can roll back this hotfix by using Add or Remove Programs.

Note You can review the Setup.xml file to see which files are updated by this hotfix.

1. Before you apply this hotfix, do a full backup of all the BizTalk Server databases.
   
   Note You must backup and restore all the BizTalk Server databases. For more information on backing up and restoring the BizTalk Server databases on BizTalk Server 2006 and BizTalk Server 2006 R2, visit the following MSDN site:
   http://msdn2.microsoft.com/en-us/library/aa561125.aspx
   For more information on backing up and restoring the BizTalk Server databases on BizTalk Server 2004, visit the following MSDN site:
   http://msdn2.microsoft.com/en-us/library/ms962203.aspx
2. To roll back this hotfix after it has been installed:
   1. Stop all BizTalk services and SQL Server Agent.
   2. In Add or Remove Programs, select this hotfix and then click Remove.
   3. Restore the full backups of all the BizTalk databases.
      
      Note You must backup and restore all the BizTalk databases.
      
      For more information on backing up and restoring the BizTalk Server databases on BizTalk Server 2004, visit the following MSDN site:
      http://msdn2.microsoft.com/en-us/library/ms962203.aspx
      For more information on backing up and restoring the BizTalk Server databases on BizTalk Server 2006 and BizTalk Server 2006 R2, visit the following MSDN site:
      http://msdn2.microsoft.com/en-us/library/aa561125.aspx
   4. Restart all the BizTalk services and SQL Server Agent.
      
      Note Do not run any .sql files.

Known issue

Some BizTalk databases may not be updated if you change the BizTalk Server group name before you apply this hotfix package. To avoid this issue, rename the BizTalk Server group back to the following default name before you apply the hotfix:

Prerequisites

You must have Microsoft BizTalk Server 2006 or Microsoft BizTalk Server 2006 R2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For BizTalk Server 2006

For BizTalk Server 2006 R2

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: