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Word 2007 crashes when you try to open a Word document

Problem description

When you try to open a Word document, Microsoft Office Word 2007 opens but the document does not. When you try to open from within Word 2007, the file opens but you cannot use the mouse to move the page up or down and edit the page. Then, Word 2007 crashes and you receive an error message that resembles the following:


Problem Signature

Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6331.5000
Application Timestamp: 48fa27b4
Fault Module Name: mso.dll
Fault Module Version: 12.0.6320.5000
Fault Module Timestamp: 485ae817
Exception Code: c0000005
Exception Offset: 0003a9ed
OS Version: 6.0.6001.2.1.0.256.6

Locale ID: 1033

Additional information about the problem:

LCID: 1033
Brand: Office12Crash
skulcid: 1033


To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

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Fix it for me

To fix this problem automatically, click the
Fix this problemlink. Click
Runin the
File Downloaddialog box, and then follow the steps in the Fix it wizard.





Note this Fix it solution works for all languages. However, for some languages, the wizard text may be in English

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.


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Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To fix this problem, follow these steps:
  1. Shut down Word and any other Office programs.
  2. Click Start, click Run, type
    regedit, and then press ENTER.
  3. Locate and right-click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
  4. Click Delete. Click Yes if you are asked to confirm that you want to delete the key.
  5. On the File menu, click Exit.


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Did this fix the problem?

  • Check whether the problem by opening a documetn in Word 2007. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an
    e-mailmessage.

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Keywords: kbexpertisebeginner, kbtshoot, kbsurveynew, kbmsifixme, kbfixme, kb

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Article Info
Article ID : 969989
Revision : 1
Created on : 1/7/2017
Published on : 1/27/2018
Exists online : False
Views : 89