Microsoft Knowledge Base Archive

Symptoms

When you run an application that uses the Media Archive Service on a computer that is running Windows Server 2003, Windows Vista, or Windows Server 2008, the application crashes. After you restart the application, the audio for some recordings is lost. For example, you may encounter the problem in the Live Meeting service.

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Cause

This problem occurs because of an access violation in the Media Archive Service process. When the output of the encryption is equal to NULL. NULL is an invalid pointer value, the decryption is skipped. In the next cycle, the encryption process and the decryption process go out of sync. Therefore, the decryption process returns an incorrect pointer. When the code in the Media Archive Service process uses the pointer in this scenario, an unhandled exception occurs.

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Resolution

Hotfix information for Windows Server 2003

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix you must have Windows Server 2003 Service Pack 2 (SP2) to be installed on the computer.

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, if the codec is being used by some processes, you must restart the Live Meeting service.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later versions) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x86 version

File name	File version	File size	Date	Time	SP requirement	Service branch
Mp43dmod.dll	10.0.0.4005	311,808	03- Jun- 2009	17:11	SP2	SP2QFE
Mp4sdmod.dll	10.0.0.4005	385,536	03-Jun- 2009	17:11	SP2	SP2QFE
Mpg4dmod.dll	10.0.0.4005	241,152	03-Jun- 2009	17:11	SP2	SP2QFE
Wmadmod.dll	10.0.0.4005	359,936	03-Jun- 2009	17:11	SP2	SP2QFE
Wmadmoe.dll	10.0.0.4005	716,288	03-Jun- 2009	17:11	SP2	SP2QFE
Wmsdmod.dll	10.0.0.4005	771,584	03-Jun- 2009	17:11	SP2	SP2QFE
Wmsdmoe2.dll	10.0.0.4005	1,120,256	03-Jun- 2009	17:11	SP2	SP2QFE
Wmspdmod.dll	10.0.0.4005	407,040	03-Jun- 2009	17:11	SP2	SP2QFE
Wmspdmoe.dll	10.0.0.4005	940,544	03-Jun- 2009	17:11	SP2	SP2QFE
Wmvadvd.dll	10.0.0.4005	1,215,488	03-Jun- 2009	15:06	SP2	SP2QFE
Wmvadve.dll	10.0.0.4005	1,512,448	03-Jun- 2009	17:11	SP2	SP2QFE
Wmvdmod.dll	10.0.0.4005	826,368	03-Jun- 2009	17:11	SP2	SP2QFE
Wmvdmoe2.dll	10.0.0.4005	1,003,520	03-Jun- 2009	17:11	SP2	SP2QFE

Windows Server 2003 with SP2, X64 version

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Wmp43dmod.dll	10.0.0.4005	311,808	03-Jun- 2009	15:06	x86	SP2	WOW
Wmp4sdmod.dll	10.0.0.4005	3 85,536	03-Jun- 2009	15:06	x86	SP2	WOW
Wmpg4dmod.dll	10.0.0.4005	2 41,152	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmadmod.dll	10.0.0.4005	35 9,936	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmadmoe.dll	10.0.0.4005	71 6,288	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmsdmod.dll	10.0.0.4005	77 1,584	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmsdmoe2.dll	10.0.0.4005	1 ,120,256	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmspdmod.dll	10.0.0.4005	4 07,040	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmspdmoe.dll	10.0.0.4005	9 40,544	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmvadvd.dll	10.0.0.4005	1, 215,488	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmvadve.dll	10.0.0.4005	1, 512,448	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmvdmod.dll	10.0.0.4005	82 6,368	03-Jun- 2009	15:06	x86	SP2	WOW
Wwmvdmoe2.dll	10.0.0.4005	1 ,003,520	03-Jun- 2009	15:06	x86	SP2	WOW

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Hotfix information for Windows Vista and for Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2) to be installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later versions) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista Service Pack 2 or Windows Server 2008 Service Pack 2, x86-based versions

File name	File version	File size	Date	Time
Mp43decd.dll	11.0.6002.22202	259,584	18- Aug-2009	10:31
Mp4sdecd.dll	11.0.6002.22202	317,952	18-Aug- 2009	10:31
Mpg4decd.dll	11.0.6002.22202	259,584	18-Aug- 2009	10:31
Wmadmod.dll	11.0.6002.22202	758,784	18-Aug- 2009	12:29
Wmadmoe.dll	11.0.6002.22202	1,118,720	18-Aug- 2009	12:29
Wmspdmod.dll	11.0.6002.22202	604,672	18-Aug- 2009	12:29
Wmspdmoe.dll	11.0.6002.22202	1,329,152	18-Aug- 2009	12:29
Wmvdecod.dll	11.0.6002.22202	1,547,776	18-Aug- 2009	12:29
Wmvencod.dll	11.0.6002.22202	1,575,936	18-Aug- 2009	12:29
Wmvsdecd.dll	11.0.6002.22202	1,382,400	18-Aug- 2009	12:29
Wmvsencd.dll	11.0.6002.22202	767,488	18-Aug- 2009	12:29
Wmvxencd.dll	11.0.6002.22202	657,408	18-Aug- 2009	12:29

Windows Vista Service Pack 2 or Windows Server 2008 Service Pack 2, x64-based versions

File name	File version	File size	Date	Time
Mp43decd.dll	11.0.6002.22202	232,448	18- Aug-2009	12:26
Mp4sdecd.dll	11.0.6002.22202	295,424	18-Aug- 2009	12:26
Mpg4decd.dll	11.0.6002.22202	232,448	18-Aug- 2009	12:26
Wmadmod.dll	11.0.6002.22202	946,176	18-Aug- 2009	12:28
Wmadmoe.dll	11.0.6002.22202	1,128,960	18-Aug- 2009	12:28
Wmspdmod.dll	11.0.6002.22202	818,688	18-Aug- 2009	12:28
Wmspdmoe.dll	11.0.6002.22202	1,351,680	18-Aug- 2009	12:28
Wmvdecod.dll	11.0.6002.22202	1,701,888	18-Aug- 2009	12:28
Wmvencod.dll	11.0.6002.22202	1,891,840	18-Aug- 2009	12:28
Wmvsdecd.dll	11.0.6002.22202	1,543,680	18-Aug- 2009	12:28
Wmvsencd.dll	11.0.6002.22202	731,136	18-Aug- 2009	12:28
Wmvxencd.dll	11.0.6002.22202	622,592	18-Aug- 2009	12:28

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More Information

The Media Archive Service process is used for the service-side recording. A service-side recording uses a wrapper to write audio and video packets from Audio Video Multipoint Conferencing Unit (AVMCU) to a file share.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Article ID	:	968686
Revision	:	5
Created on	:	9/19/2018
Published on	:	9/19/2018
Exists online	:	False
Views	:	388

Microsoft KB Archive Search

An application that uses the Media Archive Service crashes, and then the audio for some recordings is lost after you restart the application

Symptoms

Cause

Resolution

Hotfix information for Windows Server 2003

Prerequisites

Restart requirement

Hotfix Replacement Information

File Information

Windows Server 2003 with Service Pack 2, x86 version

Windows Server 2003 with SP2, X64 version

Hotfix information for Windows Vista and for Windows Server 2008

Prerequisites

Restart requirement

Hotfix replacement information

File information

Windows Vista Service Pack 2 or Windows Server 2008 Service Pack 2, x86-based versions

Windows Vista Service Pack 2 or Windows Server 2008 Service Pack 2, x64-based versions

More Information

Status

Applies to: