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Error message when a remote user tries to connect to a resource on a Windows Server 2008-based computer through TS Gateway by using the FQDN of the resource: "Remote Desktop Disconnected"

View products that this article applies to.

Symptoms

Consider the following scenario. You use the Terminal Services Gateway (TS Gateway) role service of Windows Server 2008 to allow authorized remote users to connect to resources on your internal corporate network or on your private network. Additionally, you use the Active Directory security groups to control user rights on the resources. In this scenario, when a remote user tries to connect to a resource through TS Gateway from an external client computer by using the fully qualified domain name (FQDN) of the resource, the remote user may be unable to connect. Additionally, the remote user may receive an error message that resembles the following:
Remote Desktop Disconnected:
Terminal Services Resource Authorization Policy (TS RAP) is preventing connection to the remote computer through TS Gateway, possibly due to one of the following reasons:
  • You do not have permission to connect to this remote computer through the TS Gateway server.
  • The name specified for the remote computer does not match the name in the TS RAP.
Contact your administrator for further assistance.
This problem may occur if the Domain Name System (DNS) name for the domain differs from the NetBIOS name. For example, the DNS name for the domain is domainname.com. However, the NetBIOS name is TSNetBiosName.

Note This problem does not occur if the remote user tries to connect to the resource by using only the NetBIOS name of the resource.

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Cause

This problem occurs because an error occurs when TS Gateway obtains the NetBIOS name from the FQDN.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites


To apply this hotfix, you must have Terminal Services installed on a Windows Server 2008-based computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Aaedge.dll6.0.6001.22379192,00017-Feb-200904:36x86
Aaedge.mofNot Applicable1,10418-Dec-200720:59Not Applicable
Aatspp.dll6.0.6001.2237973,72817-Feb-200904:36x86
Aatspp.mofNot Applicable1,10718-Dec-200720:59Not Applicable
Rap.xmlNot Applicable89518-Dec-200720:59Not Applicable
Tsgateway.xmlNot Applicable59118-Dec-200720:59Not Applicable
Tsgclean.exe6.0.6001.22379225,79217-Feb-200904:36x86
Tsproxy-edgeadapter-ppdlic.xrm-msNot Applicable3,01817-Feb-200904:06Not Applicable
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Aaedge.dll6.0.6001.22379219,64817-Feb-200906:35x64
Aaedge.mofNot Applicable1,10418-Dec-200720:59Not Applicable
Aatspp.dll6.0.6001.2237976,28817-Feb-200906:35x64
Aatspp.mofNot Applicable1,10718-Dec-200720:59Not Applicable
Rap.xmlNot Applicable89518-Dec-200720:59Not Applicable
Tsgateway.xmlNot Applicable59118-Dec-200720:59Not Applicable
Tsgclean.exe6.0.6001.22379377,85617-Feb-200906:34x64
Tsproxy-edgeadapter-ppdlic.xrm-msNot Applicable3,01817-Feb-200905:59Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about TS Gateway, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc731264.aspx
For more information about the default groups of Active Directory, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc756898.aspx

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
File namePackage_for_kb967933_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,417
Date (UTC)18-Feb-2009
Time (UTC)06:49
File namePackage_for_kb967933_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)18-Feb-2009
Time (UTC)06:49
File nameX86_c570f7886ac6ec98078d7f7c4da824b2_31bf3856ad364e35_6.0.6001.22379_none_184b6894da592b81.manifest
File versionNot Applicable
File size707
Date (UTC)18-Feb-2009
Time (UTC)06:49
File nameX86_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.0.6001.22379_none_3e516726e6039150.manifest
File versionNot Applicable
File size86,934
Date (UTC)17-Feb-2009
Time (UTC)04:53
Additional files for all supported x64-based versions of Windows Server 2008
File nameAmd64_a7e67dcd355d59599a910551bdfbcf00_31bf3856ad364e35_6.0.6001.22379_none_681b3327a79fc203.manifest
File versionNot Applicable
File size711
Date (UTC)18-Feb-2009
Time (UTC)06:49
File nameAmd64_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.0.6001.22379_none_9a7002aa9e610286.manifest
File versionNot Applicable
File size86,980
Date (UTC)17-Feb-2009
Time (UTC)07:02
File namePackage_for_kb967933_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)18-Feb-2009
Time (UTC)06:49
File namePackage_for_kb967933_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)18-Feb-2009
Time (UTC)06:49

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Keywords: kb, kbautohotfix, kbexpertiseinter, kbfix, kbbug, kbsurveynew, kbqfe, kbhotfixserver

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Article Info
Article ID : 967933
Revision : 1
Created on : 1/7/2017
Published on : 10/7/2011
Exists online : False
Views : 279