Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

The Windows Hardware Error Architecture in Windows Vista and Windows Server 2008 cannot report the correct source for machine check exceptions.


View products that this article applies to.

Symptoms

Windows Vista and Windows Server 2008 support the Windows Hardware Error Architecture (WHEA) feature. However, the bank configuration information for machine check exceptions is incorrect in the Hardware Error Source Table (HEST) for WHEA. Therefore, WHEA cannot report the correct source for machine check exceptions.

↑ Back to the top


Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the �Hotfix Request� page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack


No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Pshed.dll6.0.6001.2237550,65612-Feb-200905:44x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Pshed.dll6.0.6001.2237555,26412-Feb-200906:19x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Pshed.dll6.0.6001.22375107,48812-Feb-200904:51IA-64

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


More information

For more information about Windows Hardware Error Architecture, visit the following Web site:

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File namePackage_for_kb967819_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File nameX86_d43ceec9914267c0c7b6654ca1d18f7b_31bf3856ad364e35_6.0.6001.22375_none_c2747d63d5cad78d.manifest
File versionNot Applicable
File size693
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File nameX86_microsoft-windows-pshed_31bf3856ad364e35_6.0.6001.22375_none_5c35d5e546666b76.manifest
File versionNot Applicable
File size14,768
Date (UTC)12-Feb-2009
Time (UTC)05:58
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameAmd64_94ee324cc48f1d80baf69926d4843ba5_31bf3856ad364e35_6.0.6001.22375_none_e4711e938cb5ea0e.manifest
File versionNot Applicable
File size697
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File nameAmd64_microsoft-windows-pshed_31bf3856ad364e35_6.0.6001.22375_none_b8547168fec3dcac.manifest
File versionNot Applicable
File size14,776
Date (UTC)12-Feb-2009
Time (UTC)06:32
PlatformNot Applicable
File namePackage_for_kb967819_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_90f436bdabe713a65c9e5788632feb84_31bf3856ad364e35_6.0.6001.22375_none_c87a5ae8578622ad.manifest
File versionNot Applicable
File size695
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File nameIa64_microsoft-windows-pshed_31bf3856ad364e35_6.0.6001.22375_none_5c3779db46647472.manifest
File versionNot Applicable
File size14,772
Date (UTC)12-Feb-2009
Time (UTC)05:03
PlatformNot Applicable
File namePackage_for_kb967819_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable
File namePackage_for_kb967819_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Feb-2009
Time (UTC)19:42
PlatformNot Applicable

↑ Back to the top


Keywords: kbautohotfix, kbexpertiseinter, kbfix, kbbug, kbsurveynew, kbqfe, KB967819

↑ Back to the top

Article Info
Article ID : 967819
Revision : 2
Created on : 10/7/2011
Published on : 10/7/2011
Exists online : False
Views : 324