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Stop errors in Windows Vista or Windows Server 2008: �Stop: 0x00000018� or �STOP: 0x000000C2�


View products that this article applies to.

Symptoms

On a computer that is running Windows Vista or Windows Server 2008, the operating system randomly crashes. Additionally, you receive one of the following Stop error messages:
Stop: 0x00000018 (parameter1, parameter2, parameter3, parameter4) REFERENCE_BY_POINTER
STOP: 0x000000C2 (parameter1, parameter2, parameter3, parameter4) BAD_POOL_CALLER

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Cause

This issue occurs because of a race condition.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the �Hotfix Request� page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run Windows Vista SP1 or Windows Server 2008.

Restart requirement

You do not have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information note
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6001.2237498,81611-Feb-200902:55x86
Srv2.sys6.0.6001.22374144,89611-Feb-200902:55x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6001.22374141,31211-Feb-200903:18x64
Srv2.sys6.0.6001.22374174,59211-Feb-200903:18x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6001.22374286,20811-Feb-200902:00IA-64
Srv2.sys6.0.6001.22374465,92011-Feb-200902:00IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 � Description of the standard terminology that is used to describe Microsoft software updates
Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb967776_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File nameX86_ea17121509130cc5a76e0cc28ae99b45_31bf3856ad364e35_6.0.6001.22374_none_9d7b547aaf3f2afd.manifest
File versionNot Applicable
File size1,048
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File nameX86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6001.22374_none_0418207f2979d9c2.manifest
File versionNot Applicable
File size4,227
Date (UTC)11-Feb-2009
Time (UTC)06:02
PlatformNot Applicable
File nameX86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6001.22374_none_da2e8bba0fce76d1.manifest
File versionNot Applicable
File size4,426
Date (UTC)11-Feb-2009
Time (UTC)05:50
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_f5281f26b5234b30e299dcd164e9f201_31bf3856ad364e35_6.0.6001.22374_none_5d10baf0633d5c09.manifest
File versionNot Applicable
File size1,054
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File nameAmd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6001.22374_none_6036bc02e1d74af8.manifest
File versionNot Applicable
File size4,493
Date (UTC)11-Feb-2009
Time (UTC)06:30
PlatformNot Applicable
File nameAmd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6001.22374_none_364d273dc82be807.manifest
File versionNot Applicable
File size4,688
Date (UTC)11-Feb-2009
Time (UTC)06:17
PlatformNot Applicable
File namePackage_1_for_kb967776~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,183
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_2_for_kb967776~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,019
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_3_for_kb967776~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,019
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_7b2ec3335ee63e32e90d0ad49e7f4fb0_31bf3856ad364e35_6.0.6001.22374_none_533d0100f03372b2.manifest
File versionNot Applicable
File size1,051
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File nameIa64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6001.22374_none_0419c4752977e2be.manifest
File versionNot Applicable
File size4,488
Date (UTC)11-Feb-2009
Time (UTC)05:11
PlatformNot Applicable
File nameIa64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6001.22374_none_da302fb00fcc7fcd.manifest
File versionNot Applicable
File size4,683
Date (UTC)11-Feb-2009
Time (UTC)05:02
PlatformNot Applicable
File namePackage_1_for_kb967776~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,013
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_2_for_kb967776~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,013
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable
File namePackage_for_kb967776_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)11-Feb-2009
Time (UTC)16:35
PlatformNot Applicable

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Keywords: kbautohotfix, kbexpertiseadvanced, kbfix, kbsurveynew, kbqfe, kbhotfixserver, KB967776

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Article Info
Article ID : 967776
Revision : 2
Created on : 4/13/2009
Published on : 4/13/2009
Exists online : False
Views : 285