After you configure the font color in Outlook Web Access for Exchange 2003, the font color for e-mail messages is incorrect

Assume that you are using the Options setting in Microsoft Office Outlook Web Access 2003 to set a default font for e-mail messages. When you select a font, the sample of your font selection that is displayed to the left of the Choose Font button is incorrect. A color other than the color that you selected is displayed. After you save the font color, the font color that Outlook Web Access uses in e-mail messages is also incorrect.

The following color pairs are exchanged:

• Blue and Red
• Olive and Teal
• Maroon and Navy
• Yellow and Aqua

For example, when you select the red color, the blue color is actually displayed.

This issue occurs because of an inconsistent conversion of decimal BGR and hexadecimal RGB strings during color processing in Outlook Web Access.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To fix this problem, you must install this hotfix on a computer that is running Microsoft Exchange Server 2003 with Service Pack 2 (SP2). Exchange Server 2003 SP2 is required because of file dependencies. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:

• The Microsoft Exchange System Attendant service
• The Microsoft Search service
• The Internet Information Services (IIS) Admin Service and all dependent services

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.