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Error message when you try to delete a sales order or create a new picking list after you deleted a picking list in Microsoft Dynamics AX 2009: "Output order, [order_number], must be processed first"

View products that this article applies to.

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

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This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

After you delete a picking list that was posted for a sales order in the "Picking list registration" form in Microsoft Dynamics AX 2009, the picking list option is no longer available. Additionally, if you try to create a new picking list or if you try to delete the sales order, you receive the following error message:
Output order, order_number, must be processed first.

This problem occurs if the license information for the "Warehouse Management I" module and the "Warehouse Management II" module is blank.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatformSP requirement
Axupdate.exeNot applicable61,27203-Feb-200911:32x86SP1
Kb967362-syp.cabNot applicable6,89303-Feb-200911:32Not applicableSP1
Licensetermsar.rtfNot applicable2,59507-Jan-200906:39Not applicableSP1
Licensetermscs.rtfNot applicable93,32407-Jan-200906:39Not applicableSP1
Licensetermsda.rtfNot applicable103,94707-Jan-200906:39Not applicableSP1
Licensetermsde.rtfNot applicable119,65407-Jan-200906:39Not applicableSP1
Licensetermsen.rtfNot applicable104,52207-Jan-200906:39Not applicableSP1
Licensetermses.rtfNot applicable98,78407-Jan-200906:39Not applicableSP1
Licensetermset.rtfNot applicable104,18907-Jan-200906:39Not applicableSP1
Licensetermsfi.rtfNot applicable106,43607-Jan-200906:39Not applicableSP1
Licensetermsfr.rtfNot applicable133,25107-Jan-200906:39Not applicableSP1
Licensetermshu.rtfNot applicable94,07007-Jan-200906:39Not applicableSP1
Licensetermsis.rtfNot applicable35,12507-Jan-200906:39Not applicableSP1
Licensetermsit.rtfNot applicable118,32107-Jan-200906:39Not applicableSP1
Licensetermsja.rtfNot applicable107,22907-Jan-200906:39Not applicableSP1
Licensetermslt.rtfNot applicable125,42007-Jan-200906:39Not applicableSP1
Licensetermslv.rtfNot applicable107,62207-Jan-200906:39Not applicableSP1
Licensetermsnb-no.rtfNot applicable119,19807-Jan-200906:39Not applicableSP1
Licensetermsnl.rtfNot applicable113,59807-Jan-200906:39Not applicableSP1
Licensetermspl.rtfNot applicable119,21107-Jan-200906:39Not applicableSP1
Licensetermspt-br.rtfNot applicable103,07807-Jan-200906:39Not applicableSP1
Licensetermsru.rtfNot applicable151,25507-Jan-200906:39Not applicableSP1
Licensetermssv.rtfNot applicable118,80407-Jan-200906:39Not applicableSP1
Licensetermsth.rtfNot applicable155,18907-Jan-200906:39Not applicableSP1
Licensetermstr.rtfNot applicable105,02907-Jan-200906:39Not applicableSP1
Licensetermszh-hans.rtfNot applicable101,74307-Jan-200906:39Not applicableSP1
Axsetupsp.exe5.0.1100.91,538,91214-Jan-200902:27x86SP1
Cabextractor.dllNot applicable18,78403-Feb-200911:32x86SP1
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44014-Jan-200902:27x86SP1
Axsetupsp.resources.dll5.0.1100.11523,12014-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33607-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11523,12014-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11523,12014-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84807-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82407-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11519,02414-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11531,31214-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11539,50414-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40807-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11514,92814-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31207-Jan-200907:05x86SP1
Axsetupsp.resources.dll5.0.1100.11510,83214-Jan-200902:27x86SP1
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80007-Jan-200907:05x86SP1
Cabextractor.dllNot applicable22,38403-Feb-200911:32x64SP1

Objects that are affected

This hotfix affects the following object:
  • \Data Dictionary\Base Enums\WMSShipmentStatus

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT), and then verify that there is a method whose name is the same as the KB article number of the installed hotfix.

Additionally, you can cross-check the affected objects by viewing the KB967362.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or the GLP layer.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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Keywords: kbhotfixserver, kbmbspartner, kbmbsmigrate, kbqfe, kbsurveynew, kbautohotfix, kbmbsquickpub, kbexpertisebeginner, kbexpertiseinter, kb, kbnoloc, kberrmsg, kbexpertiseadvanced

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Article Info
Article ID : 967362
Revision : 2
Created on : 9/21/2018
Published on : 9/21/2018
Exists online : False
Views : 167