You receive a Stop error message some time after you use a 32-bit installer to install an NDIS intermediate driver on a computer that runs a 64-bit version of Windows Server 2003

Consider the following scenario:

• You install a Network Driver Interface Specification (NDIS) intermediate driver on a computer that runs a 64-bit version of Windows Server 2003.
• You use a 32-bit installer to install this driver.
• The driver's service name is more than nine characters.

In this scenario, you receive the following Stop error message some time after the installation:Notes

• The parameters in the Stop error message vary, depending on the computer's configuration.
• You may also receive other Stop error messages when this problem occurs.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions

Windows Server 2003 with Service Pack 2, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem does not occur if you build a 64-bit version of the installer and use the 64-bit installer to install the driver.

For more information about the "Stop 0x000000C5" error message, visit the following Microsoft Developer Network Web site:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: