Error message when you try to post an item arrival journal to return some items to stock in Microsoft Dynamics AX 2009: "Quantity ordered cannot be reduced because there are not enough open inventory transactions with the Ordered status"

View products that this article applies to.

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

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This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

You are using the warehouse management process to return WMS controlled items in Microsoft Dynamics AX 2009. When you post an arrival journal to return items to stock, you receive the following error message:

Quantity ordered cannot be reduced because there are not enough open inventory transactions with the Ordered status. The items are purchased, Received or Registered.

This problem occurs if the return quantity is larger than a full pallet quantity.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

Review the changes that are documented in the .xpo file.
Apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 or Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics AX 2009

File name	File version	File size	Date	Time	Platform
Axpatch.exe	Not applicable	62,312	29-Jan-2009	03:23	x86
Kb967115-syp.cab	Not applicable	10,900	29-Jan-2009	03:24	Not applicable
Licensetermsar.rtf	Not applicable	105,430	12-Jun-2008	09:42	Not applicable
Licensetermscs.rtf	Not applicable	91,181	12-Jun-2008	09:42	Not applicable
Licensetermsda.rtf	Not applicable	101,277	12-Jun-2008	09:42	Not applicable
Licensetermsde.rtf	Not applicable	117,303	12-Jun-2008	09:42	Not applicable
Licensetermsen.rtf	Not applicable	102,698	12-Jun-2008	09:42	Not applicable
Licensetermses.rtf	Not applicable	96,270	12-Jun-2008	09:42	Not applicable
Licensetermset.rtf	Not applicable	103,769	12-Jun-2008	09:42	Not applicable
Licensetermsfi.rtf	Not applicable	108,280	12-Jun-2008	09:42	Not applicable
Licensetermsfr.rtf	Not applicable	128,730	12-Jun-2008	09:42	Not applicable
Licensetermshu.rtf	Not applicable	96,220	12-Jun-2008	09:42	Not applicable
Licensetermsis.rtf	Not applicable	109,438	12-Jun-2008	09:42	Not applicable
Licensetermsit.rtf	Not applicable	116,560	12-Jun-2008	09:42	Not applicable
Licensetermsja.rtf	Not applicable	102,329	12-Jun-2008	09:42	Not applicable
Licensetermslt.rtf	Not applicable	124,664	12-Jun-2008	09:42	Not applicable
Licensetermslv.rtf	Not applicable	105,949	12-Jun-2008	09:42	Not applicable
Licensetermsnb-no.rtf	Not applicable	116,073	12-Jun-2008	09:42	Not applicable
Licensetermsnl.rtf	Not applicable	112,358	12-Jun-2008	09:42	Not applicable
Licensetermspl.rtf	Not applicable	115,773	12-Jun-2008	09:42	Not applicable
Licensetermspt-br.rtf	Not applicable	101,127	12-Jun-2008	09:42	Not applicable
Licensetermsru.rtf	Not applicable	141,291	12-Jun-2008	09:42	Not applicable
Licensetermssv.rtf	Not applicable	114,262	12-Jun-2008	09:42	Not applicable
Licensetermsth.rtf	Not applicable	151,468	12-Jun-2008	09:42	Not applicable
Licensetermstr.rtf	Not applicable	102,184	12-Jun-2008	09:42	Not applicable
Licensetermszh-hans.rtf	Not applicable	100,011	12-Jun-2008	09:42	Not applicable
Axsetupsp.exe	5.0.593.365	1,620,856	29-Jan-2009	03:25	x86
Axsetupsp.resources.dll	5.0.593.0	580,480	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	576,384	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	576,384	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	576,384	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,288	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,288	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	580,480	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,288	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	576,384	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	576,400	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,288	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	588,688	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,288	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	596,864	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	572,304	29-Jan-2009	03:24	x86
Axsetupsp.resources.dll	5.0.593.0	568,208	29-Jan-2009	03:25	x86

Microsoft Dynamics AX 2009 with Service Pack 1

File name	File version	File size	Date	Time	Platform	SP requirement
Axupdate.exe	Not applicable	61,272	11-Feb-2009	20:06	x86	SP1
Kb967115-syp.cab	Not applicable	9,859	11-Feb-2009	20:06	Not applicable	SP1
Licensetermsar.rtf	Not applicable	2,595	07-Jan-2009	06:39	Not applicable	SP1
Licensetermscs.rtf	Not applicable	93,324	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsda.rtf	Not applicable	103,947	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsde.rtf	Not applicable	119,654	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsen.rtf	Not applicable	104,522	07-Jan-2009	06:39	Not applicable	SP1
Licensetermses.rtf	Not applicable	98,784	07-Jan-2009	06:39	Not applicable	SP1
Licensetermset.rtf	Not applicable	104,189	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsfi.rtf	Not applicable	106,436	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsfr.rtf	Not applicable	133,251	07-Jan-2009	06:39	Not applicable	SP1
Licensetermshu.rtf	Not applicable	94,070	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsis.rtf	Not applicable	35,125	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsit.rtf	Not applicable	118,321	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsja.rtf	Not applicable	107,229	07-Jan-2009	06:39	Not applicable	SP1
Licensetermslt.rtf	Not applicable	125,420	07-Jan-2009	06:39	Not applicable	SP1
Licensetermslv.rtf	Not applicable	107,622	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsnb-no.rtf	Not applicable	119,198	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsnl.rtf	Not applicable	113,598	07-Jan-2009	06:39	Not applicable	SP1
Licensetermspl.rtf	Not applicable	119,211	07-Jan-2009	06:39	Not applicable	SP1
Licensetermspt-br.rtf	Not applicable	103,078	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsru.rtf	Not applicable	151,255	07-Jan-2009	06:39	Not applicable	SP1
Licensetermssv.rtf	Not applicable	118,804	07-Jan-2009	06:39	Not applicable	SP1
Licensetermsth.rtf	Not applicable	155,189	07-Jan-2009	06:39	Not applicable	SP1
Licensetermstr.rtf	Not applicable	105,029	07-Jan-2009	06:39	Not applicable	SP1
Licensetermszh-hans.rtf	Not applicable	101,743	07-Jan-2009	06:39	Not applicable	SP1
Axsetupsp.exe	5.0.1100.9	1,538,912	14-Jan-2009	02:27	x86	SP1
Cabextractor.dll	Not applicable	18,800	11-Feb-2009	20:06	x86	None
Microsoft.dynamics.setup.reportingservices.dll	5.0.1100.9	150,440	14-Jan-2009	02:27	x86	None
Axsetupsp.resources.dll	5.0.1100.11	523,120	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	17,336	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	519,024	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	519,024	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	519,024	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	523,120	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	519,024	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	523,120	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	17,848	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	519,024	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	519,024	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	531,312	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	18,872	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	539,504	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	20,408	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	514,928	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	07-Jan-2009	07:05	x86	None
Axsetupsp.resources.dll	5.0.1100.11	510,832	14-Jan-2009	02:27	x86	None
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	15,800	07-Jan-2009	07:05	x86	None
Cabextractor.dll	Not applicable	22,384	11-Feb-2009	20:06	x64	None

Objects that are affected

This hotfix affects the following objects:

\Classes\WMSJournalCreateLines\createLines
\Classes\WMSArrivalCreateJournal\createWMSJournalTrans
\Classes\SalesLineType_ReturnItem\initFromCustInvoiceTrans

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT), and then verify that there is a method whose name is the same as the KB article number of the installed hotfix.

Additionally, you can cross-check the affected objects by viewing the KB967115.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or the GLP layer.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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Applies to:

Microsoft Dynamics AX 2009 Service Pack 1

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Keywords: kbhotfixserver, kbmbspartner, kbmbsmigrate, kbqfe, kbsurveynew, kbautohotfix, kbmbsquickpub, kbexpertisebeginner, kbexpertiseinter, kb, kbnoloc, kberrmsg, kbexpertiseadvanced

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Article Info

Article ID	:	967115
Revision	:	2
Created on	:	9/21/2018
Published on	:	9/21/2018
Exists online	:	False
Views	:	189

Microsoft KB Archive Search

Error message when you try to post an item arrival journal to return some items to stock in Microsoft Dynamics AX 2009: "Quantity ordered cannot be reduced because there are not enough open inventory transactions with the Ordered status"

Symptoms

Resolution

Hotfix information

Installation information

Prerequisites

Restart requirement

File information

Microsoft Dynamics AX 2009

Microsoft Dynamics AX 2009 with Service Pack 1

Objects that are affected

Validation of the application hotfix installation

Status

Applies to: