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  2. The DNS Client service and the NLA service crash intermittently in Windows Vista SP1 and in Windows Server 2008

The DNS Client service and the NLA service crash intermittently in Windows Vista SP1 and in Windows Server 2008

View products that this article applies to.

Symptoms

On a Domain Name System (DNS) client computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008, the DNS Client service and the Network Location Awareness (NLA) service crash intermittently.

This problem occurs if the DNS client has the DNS dynamic update protocol registration option enabled when the client performs a DNS registration.

Notes
  • By default, the DNS dynamic update protocol registration option is enabled on DNS clients that run Windows Vista or Windows Server 2008.
  • This issue does not occur if the DNS client is running the RTM version of Windows Vista.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack


No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.0.6001.22367165,88803-Feb-200905:48x86
Dnscacheugc.exe6.0.6001.2236725,08803-Feb-200905:47x86
Dnsrslvr.dll6.0.6001.2236786,52803-Feb-200905:48x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.0.6001.22367219,64803-Feb-200906:11x64
Dnscacheugc.exe6.0.6001.2236728,67203-Feb-200906:09x64
Dnsrslvr.dll6.0.6001.22367117,76003-Feb-200906:11x64
Dnsapi.dll6.0.6001.22367165,88803-Feb-200905:48x86
Dnscacheugc.exe6.0.6001.2236725,08803-Feb-200905:47x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.0.6001.22367427,00803-Feb-200904:44IA-64
Dnscacheugc.exe6.0.6001.2236760,41603-Feb-200904:43IA-64
Dnsrslvr.dll6.0.6001.22367223,23203-Feb-200904:44IA-64
Dnsapi.dll6.0.6001.22367165,88803-Feb-200905:48x86
Dnscacheugc.exe6.0.6001.2236725,08803-Feb-200905:47x86

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Workaround

To work around this problem, disable the DNS dynamic update protocol registration on the DNS client.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the DNS tools and settings, visit the following Web site:
http://technet.microsoft.com/en-us/library/cc775464.aspx#w2k3tr_dns_tools_unkc

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
File namePackage_for_kb967089_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,362
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,416
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,418
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,417
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameX86_5096797cbf144d303aa63b8f1b9b1432_31bf3856ad364e35_6.0.6001.22367_none_e51258d01fc06d30.manifest
File versionNot Applicable
File size698
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameX86_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22367_none_e2323ff29ba1568a.manifest
File versionNot Applicable
File size28,407
Date (UTC)03-Feb-2009
Time (UTC)06:09
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameAmd64_0eef9a02dcf87b8f9b1ec5eab04a9dae_31bf3856ad364e35_6.0.6001.22367_none_2fe4349cebe04ac9.manifest
File versionNot Applicable
File size702
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameAmd64_97ccd6e7f246c009331cef7eef454368_31bf3856ad364e35_6.0.6001.22367_none_f97e64c5f097c442.manifest
File versionNot Applicable
File size1,046
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameAmd64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22367_none_3e50db7653fec7c0.manifest
File versionNot Applicable
File size28,435
Date (UTC)03-Feb-2009
Time (UTC)06:34
PlatformNot Applicable
File namePackage_for_kb967089_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,370
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,428
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22367_none_48a585c8885f89bb.manifest
File versionNot Applicable
File size27,482
Date (UTC)03-Feb-2009
Time (UTC)05:56
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_20343967860f40c08482d0e5d1f3a016_31bf3856ad364e35_6.0.6001.22367_none_9d31a4416ecacd93.manifest
File versionNot Applicable
File size1,044
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameIa64_9bf2e4f560c0de77ead66a71591894c5_31bf3856ad364e35_6.0.6001.22367_none_e49140bdea7b2a42.manifest
File versionNot Applicable
File size700
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameIa64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22367_none_e233e3e89b9f5f86.manifest
File versionNot Applicable
File size28,421
Date (UTC)03-Feb-2009
Time (UTC)05:02
PlatformNot Applicable
File namePackage_for_kb967089_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File namePackage_for_kb967089_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,428
Date (UTC)03-Feb-2009
Time (UTC)18:33
PlatformNot Applicable
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22367_none_48a585c8885f89bb.manifest
File versionNot Applicable
File size27,482
Date (UTC)03-Feb-2009
Time (UTC)05:56
PlatformNot Applicable

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Keywords: kbautohotfix, kbexpertiseinter, kbfix, kbbug, kbsurveynew, kbqfe, KB967089

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Article Info
Article ID : 967089
Revision : 2
Created on : 10/7/2011
Published on : 10/7/2011
Exists online : False
Views : 370