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Stop error when an application calls the SystemParametersInfo function on a Windows Server 2003-based computer: "0x00000050"


View products that this article applies to.

Symptoms

A computer that is running an x64-based version of Windows Server 2003 may restart automatically. Additionally, you receive the following Stop error code:
0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)
This issue occurs when an application calls the SystemParametersInfo function and sets the value of the uiAction parameter to SPI_SETDESKPATTERN or to SPI_SETDESKWALLPAPER.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must have Windows Server 2003 Service Pack 2 or Windows XP Service Pack 2 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 SP2, Itanium-based version
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.2.3790.44785,570,56018-Mar-200923:16IA-64
Windows Server 2003 SP2 and Windows XP SP2, x64-based version
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.2.3790.44784,545,53618-Mar-200923:19x64

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Workaround

To work around the issue, do not set the uiAction parameter to the following values when you call the SystemParametersInfo function:
  • SPI_SETDESKPATTERN
  • SPI_SETDESKWALLPAPER

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the SystemParametersInfo function, visit the following Microsoft Web site: For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbexpertiseadvanced, kbfix, kbsurveynew, kbqfe, KB960852

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Article Info
Article ID : 960852
Revision : 2
Created on : 10/8/2011
Published on : 10/8/2011
Exists online : False
Views : 262