In Windows Server 2003, an Office 2003 document that contains ASCII words enclosed in non-ASCII quotation marks is not searchable in the Indexing service if you search files by using the word immediately after the first quotation mark

Consider the following scenario:

• Hotfix 915800 is installed on a Windows Server 2003-based computer.
• On this computer, you have a Microsoft Office 2003 document in English. In this document, some ASCII words are enclosed in non-ASCII single quotation marks (� �) or double quotation marks (� �).
• This document is indexed by the Indexing service or by other search providers that rely on Office iFilter.

In this scenario, the document is not searchable if you search files by using the word immediately after the first single quotation mark or immediately after the first double quotation mark.

For example, a Microsoft Office Word 2003 document in English contains the following words:

• �User name� (Two words are enclosed in Chinese double quotation marks.)
• �Computer name� (Two words are enclosed in Chinese single quotation marks.)

If you search files by using the keyword "User" or "Computer," the Indexing service returns no result.

Note In this same scenario, if you search files by using the keyword "name," the document is returned.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must have Windows Server 2003 Service Pack 2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 SP2, x86-based version

Windows Server 2003 SP2, Itanium-based version

Windows Server 2003 SP2 and Windows XP SP2, x64-based version

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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