The WINS MMC snap-in stops responding when you try to stop, start, or restart the WINS service in the WINS MMC snap-in on a clustered WINS server instance in Windows Server 2003

On a clustered Windows Internet Name Service (WINS) server instance, you try to stop, start, or restart the WINS service in the WINS Microsoft Management Console (MMC) snap-in. In this case, the service is stopped, started, or restarted correctly. However, the WINS MMC snap-in stops responding, and you receive the following error message:

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, x86-based versions

Windows Server 2003 with Service Pack 1, x64-based versions

Windows Server 2003 with Service Pack 1, Itanium-based versions

Windows Server 2003 with Service Pack 2, x86-based versions

Windows Server 2003 with Service Pack 2, x64-based versions

Windows Server 2003 with Service Pack 2, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem also occurs for the DHCP MMC snap-in. For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -

Steps to reproduce the problem

1. On a clustered WINS server instance, open the WINS MMC snap-in.
2. In the WINS MMC snap-in, right-click the server, point to All Tasks, and then click Stop, Start or Restart.