When you try to access Outlook Web Access, the Store.exe process stops responding, and event IDs 7031 and 1000 are logged in Exchange Server 2003

When you try to access Microsoft Office Outlook Web Access, the Store.exe process may stop responding in Microsoft Exchange Server 2003. Additionally, the following events are logged in the System and Application event logs:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: Faulting application store.exe, version store version number, stamp module stamp, faulting module store.exe, version store version number, stamp module stamp, debug? 0, fault address faulting address

This problem can occur when one of the following scenarios occurs.

Scenario 1

• The Store.exe file version is 6.5.7653.8 or a later version.
• The Exoledb.dll file version is earlier than version 6.5.7653.8.

Scenario 2

• The Exoledb.dll file version is 6.5.7653.8 or a later version.
• The Store.exe file version is earlier than version 6.5.7653.8.

These scenarios can occur when the following conditions are true:

• An update is applied.
• Only one of the files is updated.

For example, this problem can occur when only the Store.exe file or the Exoledb.dll file is updated, but not both of the files are updated.

To resolve this problem, you must locate and confirm the version of Store.exe file that is applied on the Exchange Server 2003 computer, and then you must reapply the hotfix that generated that version of Store.exe. Or, you can install the latest hotfix that is available for the Store.exe file.

After you perform the update, verify that the Store.exe file and the Exoledb.dll file are updated to the correct versions, and that both file versions are version 6.5.7653.8 or a later version. If the Store.exe or Exoledb.dll file is not updated after you apply the update, you may have to follow these steps:

• Stop all Exchange and IIS services.
• Close any Microsoft Management Consoles or other programs that are using Exchange files.
• Reapply the update.