RDP clients and ICA clients cannot connect to a Windows Server 2003-based terminal server after hotfix 938759 is applied to the server

You apply hotfix 938759 on a Windows Server 2003-based terminal server. After you restart the terminal server, Remote Desktop Protocol (RDP) clients or Independent Computing Architecture (ICA) clients may be unable to connect to the terminal server.

Terminal Server (TermSrv) supports two protocols, the RDP protocol and the ICA protocol. After you apply hotfix 938759, the RDP and ICA listeners may not start after the computer restarts. When this happens, client computers that use a protocol for which the listener is not started cannot connect to the server.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Service Pack 2 installed on the terminal server.

Restart requirement

You have to restart the terminal server after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 SP1, x86-based versions

Windows Server 2003 SP2, x86-based versions

Windows Server 2003, x64-based versions

Windows Server 2003 SP2, x64-based versions

Windows Server 2003 SP1, Itanium-based versions

Windows Server 2003 SP2, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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