Error message when you try to set an OOF message in Outlook 2007: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later"

You are signed in to the single sign-on (SSO) client. You start Microsoft Office Outlook by using a profile other than your Microsoft Online (MSO) profile. When you try to set an Out of Office (OOF) message, you receive the following Outlook error message:

This problem occurs because the Autodiscover operation uses the SSO credentials when you sign in to the SSO client. However, the Autodiscover operation should use the credentials that are used when you access a different Outlook profile.

To resolve this problem, verify that you are signed in to the Microsoft Online sign-on client, and then click Email and Calendaring to verify that you can access Outlook 2007. To do this, follow these steps:

1. Exit Outlook.
2. Close all applications that may use Outlook files, such as Microsoft Office Communicator.
3. Sign out and exit SSO.
4. Start the SSO application, and then enter your user name and the password of the account that you want to use to set up the OOF message.
5. Use SSO to start Outlook, and then click Email and Calendaring.
6. After Outlook starts, click Tools, and then click Out of Office Assistant.
7. Follow the instructions to set up a new OOF message.

If you still cannot resolve this issue, try the following methods to help troubleshoot Autodiscover issues with Office Outlook.
Notes:

• The Autodiscover operation does not work for Outlook 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
  892455  Functionality of Microsoft Office Outlook Connector
• The following steps are basic steps to help troubleshoot Autodiscover issues. These steps can be used to resolve most scenarios.
• Perform each task one at a time to try, and then try to reproduce the issue.

Make sure that you are signed in to the Sign In application by using the correct account

1. Sign out of Microsoft Online Services by using the Microsoft Online Services Sign In client, and then sign back in to Microsoft Online Services by using the Sign In client.
2. Make sure that you can successfully open Office Outlook by using the Sign In client.

Make sure that the Autodiscover URL can be accessed successfully

1. Close all Internet Browser instances.
2. Use Windows Internet Explorer, and visit the following address, based on the Datacenter location:
   • North America: https://autodiscover-red001.mail.microsoftonline.com/autodiscover/autodiscover.xml
   • Europe, the Middle East, and Africa (EMEA): https://autodiscover -red002.mail.emea.microsoftonline.com/autodiscover/autodiscover.xml
   • Asia Pacific (APAC): https://autodiscover -red003.mail.apac.microsoftonline.com/autodiscover/autodiscover.xml
   You should receive results that resemble the following.

   <?xml version="1.0" encoding="utf-8"?>
   <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
     <Response>
       <Error Time="21:25:04.8897083" Id="4130155072">
         <ErrorCode>600</ErrorCode>
         <Message>Invalid Request</Message>
         <DebugData />
       </Error>
     </Response>
   </Autodiscover>

3. When you are prompted for a certificate, or for your user name and password, or for a different page, follow these steps:
   1. Click Start, click Run, type cmd, and then click OK
   2. At the command prompt, type the following command, and then press ENTER:
      cacls "%appdata%\Microsoft\Crypto\RSA" /t /e /c /g "%username%":F
   3. Sign out of the Sign In client, and then sign back in.

Make sure that the email domain is listed in the Autodiscover registry subkey

Note Your user name and email address do not have to be the same. For example a user name can be jsmith@contoso.com and the default email address for the same user can be jsmith@exchange.contoso.com. Therefore, the email domain is exchange.contoso.com.

1. Click Start, click Run, type regedit, and then click OK. Depending on the version of the Outlook client, locate the following registry subkey:
   • Outlook 2007:
     HKCU/Software/Microsoft/Office/12.0/Outlook/Autodiscover
   • Outlook 2010:
     HKCU/Software/Microsoft/Office/14.0/Outlook/ Autodiscover
2. Locate your email domain, and make sure that it points to one of the following:
   • In Windows XP: %userprofile%\Local Settings\Application Data\Microsoft\Sign In\Config\<email address>\outlook-autodiscovery.xml
   • In Windows Vista or in Windows 7: %userprofile%\AppData\Local\Microsoft\Sign In\Config\<email address>\outlook-autodiscovery.xml
3. If the email domain is not listed, follow these steps:
   1. Look for the domain that contains your user name. For example, look for a domain that is named contoso.com, and then copy the value of the subkey.
   2. Right-click the Autodiscover subkey, click New, and then click String Value.
   3. Type your email domain, and then double-click the new string value.
   4. Paste the value that you copied in the Value data field, and then click OK.

Apply the Autodiscover settings to the registry

1. Check the following location for the outlook-configuration.reg file:
   • In Windows XP:
     %userprofile%\Local Settings\Application Data\Microsoft\Sign In\Config\<email address>\
   • In Windows Vista or in Windows 7:
     %userprofile%\AppData\Local\Microsoft\Sign In\Config\<email address>\
2. If the outlook-configuration.reg file is available in this location, reapply the registry file. To do this, double-click the .reg file.
   
   If the .reg file is not available in this location, follow these steps:
   1. Copy the following contents into a .reg file on the desktop:

       mso-autodiscover.reg: 
      
      Windows Registry Editor Version 5.00
      [HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\AutoDiscover]
      "PreferLocalXML"=dword:1
      "ExcludeHttpRedirect"=dword:0
      "ExcludeHttpsAutodiscoverDomain"=dword:1
      "ExcludeHttpsRootDomain"=dword:1
      "ExcludeScpLookup"=dword:1
      "ExcludeSrvLookup"=dword:1
      "ExcludeSrvRecord"=dword:1

   2. Double-click the .reg file on the desktop, click Yes, and then click OK.

Add the Autodiscover CNAME record for your domain

Note For more information about how to add a CNAME record for Autodiscover in Domain Name System (DNS), see Enable Autodiscover and Add a Sender Policy Framework.


Note Follow this procedure only for Authoritative domains. If an on-premise server that is running Microsoft Exchange Server is not running Autodiscover in a co-existence environment, this procedure can adversely affect non-migrated users.

• Edit your domain's DNS, and add the following CNAME record:
  • CNAME Host/Alias: Autodiscover.YourDomain
  • CNAME Target:
    • For North America: AutoDiscoverRedirect-red001.mail.microsoftonline.com
    • For Europe: AutoDiscoverRedirect -red002.mail.emea.microsoftonline.com
    • For Asia and Pacific: AutoDiscoverRedirect -red003.mail.apac.microsoftonline.com