A hotfix is available to resolve this issue. After you apply this hotfix, the Storport virtual miniport can be used to generate dump files.
Note: SAN changes may be required after installing this hotfix. Please contact the storage vendor support for more details on the required changes.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 2 (SP2) installed.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Windows Server 2003 SP2, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|
| Diskdump.sys | 5.2.3790.4485 | 18,944 | 30-Mar-2009 | 11:02 | x86 | SP2 |
| Storport.sys | 5.2.3790.4485 | 109,056 | 30-Mar-2009 | 11:02 | x86 | SP2 |
Windows Server 2003 SP2, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|
| Diskdump.sys | 5.2.3790.4485 | 49,664 | 30-Mar-2009 | 01:10 | IA-64 | SP2 |
| Storport.sys | 5.2.3790.4485 | 350,720 | 30-Mar-2009 | 01:10 | IA-64 | SP2 |
Windows Server 2003 SP2 and Windows XP SP2, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|
| Diskdump.sys | 5.2.3790.4485 | 24,064 | 30-Mar-2009 | 01:16 | x64 | SP2 |
| Storport.sys | 5.2.3790.4485 | 191,488 | 30-Mar-2009 | 01:16 | x64 | SP2 |