You receive a warning message when you try to verify an SMTP domain after you create it in Microsoft Online Services

When you try to add your domain to Microsoft Business Productivity Online Standard Suite, you receive the following error message during the verification of the domain:

Domain could not be verified. Click Previous to review the procedure, and then follow the steps again.

This issue may occur if any one of the following conditions is true:

• The necessary CNAME record has not been created properly.
• The CNAME record has not yet propagated to the global DNS servers. Changes to the SMTP domain are propagated to all Domain Name System (DNS) servers after a waiting period of 48 to 72 hours. After the CNAME record that has been added to the SMTP domain, the zone is updated on all DNS servers on the Internet after this time delay.
• Domain may exist within another Microsoft Online subscription
• The DNS (A) record does not exist

The following instructions may help you create the appropriate CNAME records for several popular hosting companies:

CentralNic

1. Go to the CentralNic Web site at http://www.centralnic.com, and then click Login.
2. On the Login page, select Account Manager (for direct customers), and log on with your CentralNic User ID and password.
3. On the Account Summary page, in the Domain Names section, click your domain name.
4. On the details page for your domain, in the Actions section, click Manage DNS.
5. On the DNS Manager page, the area where you create new DNS records is located between the Web Forwarding section and the Notes section.
6. In the Host Name section, enter the CNAME that was given to you.
7. Set the Record Type to CNAME (Alias). Leave Priority blank.
8. In Value type the Target FQDN that was given to you.
9. Click Add Record when finished.

Yahoo!

1. Go to the Yahoo! Web site at http://smallbusiness.yahoo.com.
2. At the top of the page, next to Manage your services, click Small Business.
3. On the resulting page, log on with your Yahoo! ID and password.
4. On the resulting page under Go To, click Domain Control Panel.
5. On the Welcome to Your Domain Control Panel page, click Manage Advanced DNS Settings.
6. On the Advanced DNS Settings page, in the A and CNAME Records section, click Add Record.
7. In the Source section, add the CNAME that was given to you.
8. In the Destination section, type the Target FQDN that was given to you.
9. Click Submit to finish.

GoDaddy.com

1. Go to the GoDaddy.com Web site at http://www.godaddy.com.
2. In the My Account section, log on with your GoDaddy.com Customer # and password or with your GoDaddy.com Login name and password, and then click My Account.
3. In the My Products section, click Manage Domains. The Domain Control Center opens.
4. In the Domain Name section, click your domain name.
5. In the Details section, click Total DNS Control and MX Records.
6. On the Total DNS Control Panel page, in the CNAMES (Aliases) section, click Add New CNAME Record.
7. In the Enter an Alias Name section, add the CNAME that was given to you in the Points to Host Name section, type in the Target FQDN that was given to you.
8. Click OK to finish.

Register.com

1. Go to the Register.com Web site at http://www.register.com.
2. At the top of the page, next to My Account, click Log In.
3. In the resulting Log In page, verify that My Account Manager is selected in the Log In To section, and log on with your Register.com user name and password. The My Domains & Services page opens.
4. On the My Accounts tab, in the Services for Account section, click your domain name.
5. The information page for your domain opens.
6. Locate the Advanced Technical Settings section at the bottom of the page.
7. Click Edit Domain Alias (CNAME).
8. On the Add Domain Aliases (CNAME) page, select an empty row to enter the CNAME record information. If no empty rows are available, click Add more domain aliases.
9. In the left field of an empty row, enter the CNAME that was given to you In the points to field of the same row, enter the Target FQDN that was given to you.
10. Click Continue to finish.

eNom

1. Go to the eNom Central Web site at http://www.enomcentral.com, and click log-in.
2. On the page that opens, log on with your eNom Central Login ID and password.
3. On the My eNom page, in the Account summary section next to Registered domains, click Manage Domains.
4. On the My Domains page, on the My Domains tab, click your domain name.
5. On the Domain Control Panel page, in the Manage Domain menu, select Host Records.
6. In the Edit Host Records section, do one of the following:
   • Use the last empty row that has no values for Host Name, Record Type, or Address.
   • If no empty rows are available, click new row.
7. In the Host Name section, type The CNAME that was given to you.
8. In the Record Type section select CNAME (Alias).
9. In the Address section, type the Target FQDN that was given to you.
10. Click Save.

Network Solutions

1. Go to the Network Solutions Web site at http://www.networksolutions.com.
2. At the top of the page, click Login.
3. In the Account Manager window, log on with your Network Solutions User ID and password. If a What's New from Network Solutions page appears, click Continue. The Account Manager home page opens.
4. In the left-hand pane, click Domains, and then select Manage Domain Names. The Domain Detail page opens.
5. In the Domain Details section, in the Domain currently points to field, do one of the following:
   • If the Domain currently points to: field is blank, select Designated DNS, and then click Apply Changes.
   • If the Domain currently points to: field says Advanced DNS Settings, click Edit.
6. In the Advanced DNS Manager section of the resulting page, click Manage DNS Records.
7. In the Advanced DNS Manager, in the Host Aliases section, click Add/Edit.
8. In the Alias section type the CNAME that was given to you.
9. In the Other Host section type the Target FQDN.
10. Click GO.