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  2. The DNS Client service and the NLA service crash intermittently in Windows Vista SP1 and in Windows Server 2008

The DNS Client service and the NLA service crash intermittently in Windows Vista SP1 and in Windows Server 2008

View products that this article applies to.

Symptoms

On a Domain Name System (DNS) client computer that is running Windows Vista Service Pack 1 or Windows Server 2008, the DNS Client service and the Network Location Awareness (NLA) service crash intermittently.

This issue occurs if the DNS client has dynamic DNS registration enabled when the client performs a DNS registration.

Notes
  • By default, dynamic DNS registration is enabled in Windows Vista-based and Windows Server 2008-based DNS clients.
  • This issue does not occur if the DNS client is running the RTM version of Windows Vista.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the �Hotfix Request� page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 or Windows Vista SP1 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista file information note

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.0.6001.22320165,88802-Dec-200804:36x86
Dnscacheugc.exe6.0.6001.2232025,08802-Dec-200804:35x86
Dnsrslvr.dll6.0.6001.2232086,52802-Dec-200804:36x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.0.6001.22320219,64802-Dec-200805:52x64
Dnscacheugc.exe6.0.6001.2232028,67202-Dec-200805:50x64
Dnsrslvr.dll6.0.6001.22320117,76002-Dec-200805:52x64
Dnsapi.dll6.0.6001.22320165,88802-Dec-200804:36x86
Dnscacheugc.exe6.0.6001.2232025,08802-Dec-200804:35x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dnsapi.dll6.0.6001.22320427,00802-Dec-200805:40IA-64
Dnscacheugc.exe6.0.6001.2232060,41602-Dec-200805:36IA-64
Dnsrslvr.dll6.0.6001.22320223,23202-Dec-200805:40IA-64
Dnsapi.dll6.0.6001.22320165,88802-Dec-200804:36x86
Dnscacheugc.exe6.0.6001.2232025,08802-Dec-200804:35x86

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Workaround

To work around this problem, disable dynamic DNS registration on the DNS client.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about DNS settings, visit the following Microsoft Web sites:
http://technet.microsoft.com/en-us/library/cc775464.aspx#w2k3tr_dns_tools_unkc
http://support.microsoft.com/kb/816592
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb956721_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameX86_6a9f467f2188e6a3fbc27f91c0aedd79_31bf3856ad364e35_6.0.6001.22320_none_ee7a762a3645d43f.manifest
File versionNot Applicable
File size698
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameX86_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22320_none_e2567d9c9b873565.manifest
File versionNot Applicable
File size28,223
Date (UTC)02-Dec-2008
Time (UTC)05:46
Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_8f9af350db76dc2b1f5547a7005eb8b8_31bf3856ad364e35_6.0.6001.22320_none_c6f2987904640cd7.manifest
File versionNot Applicable
File size702
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameAmd64_fd73d43436750d7c7f45f0dd68def4c7_31bf3856ad364e35_6.0.6001.22320_none_0afdc15bc20a9932.manifest
File versionNot Applicable
File size1,046
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameAmd64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22320_none_3e75192053e4a69b.manifest
File versionNot Applicable
File size28,251
Date (UTC)02-Dec-2008
Time (UTC)06:43
File namePackage_for_kb956721_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22320_none_48c9c37288456896.manifest
File versionNot Applicable
File size27,376
Date (UTC)02-Dec-2008
Time (UTC)05:36
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_64d8b55dbdee3c2dd00653300b431855_31bf3856ad364e35_6.0.6001.22320_none_4b63e994c6a71a78.manifest
File versionNot Applicable
File size1,044
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameIa64_d1221552846df1a8a90494cdaa1fa1c6_31bf3856ad364e35_6.0.6001.22320_none_f8ff3a27b26417cb.manifest
File versionNot Applicable
File size700
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameIa64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22320_none_e25821929b853e61.manifest
File versionNot Applicable
File size28,237
Date (UTC)02-Dec-2008
Time (UTC)07:12
File namePackage_for_kb956721_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)02-Dec-2008
Time (UTC)14:11
File namePackage_for_kb956721_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)02-Dec-2008
Time (UTC)14:11
File nameWow64_microsoft-windows-dns-client_31bf3856ad364e35_6.0.6001.22320_none_48c9c37288456896.manifest
File versionNot Applicable
File size27,376
Date (UTC)02-Dec-2008
Time (UTC)05:36

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Keywords: kbautohotfix, kbexpertiseadvanced, kbfix, kbsurveynew, kbqfe, kbhotfixserver, KB956721

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Article Info
Article ID : 956721
Revision : 1
Created on : 1/6/2009
Published on : 1/6/2009
Exists online : False
Views : 377