Windows Server 2003 based computer crashes when Citrix Presentation Server driver is out of date

Source: Microsoft Support

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

On a Windows Server 2003 based computer with Citrix Presentation Server installed, the computer may crash with error messages similar to the following:

Stop 0x00000050 ( parameter1 , parameter2 , parameter3 , parameter4 )
PAGE_FAULT_IN_NONPAGED_AREA

Stop 0x0000008e ( 0xc0000005, parameter2 , parameter3 , parameter4 )
KERNEL_MODE_EXCEPTION_NOT_HANDLED

Stop 0x0000007F� (0x00000008, 80042000, 0x00000000, 0x000000000)
Unexpected_Kernel_Mode_Trap

This problem may occur, if any of the following driver files is out of date.

%SystemRoot%\system32\DRIVERS\CtxSbx.sys
%SystemRoot%\System32\Drivers\WDICA.SYS

Here %SystemRoot% is the folder where Windows is installed, normally C:\Windows.

Contact Citrix and�upgrade the Citrix Presentation Server to update the WDICA.sys driver or the CtxSbx.sys driver. To contact Citrix support, visit the link below:

http://support.citrix.com/



More Information:



For the WDICA.sys driver:

As of Jan 2008, the following hotfixes are available on Citrix web site:

Hotfix PSE400W2K3X64060 - For Citrix Presentation Server 4.0 for Windows Server 2003 x64
http://support.citrix.com/article/ctx115611

Hotfix PSE400R03W2K3060 - For Citrix Presentation Server 4.0 for Windows Server 2003
http://support.citrix.com/article/ctx113515

Hotfix PSE450R01W2K3X64019 - For Citrix Presentation Server 4.5 for Windows Server 2003 x64
http://support.citrix.com/article/ctx115278

Hotfix PSE450R01W2K3042 - For Citrix Presentation Server 4.5 for Windows Server 2003
http://support.citrix.com/article/ctx115629

For the CtxSbx.sys driver:

As of May 2008, the following hotfix is available on Citrix web site�(Document ID: CTX116264):

Hotfix Rollup Pack PSE400W2K3R05 - For Citrix Presentation Server 4.0, Citrix Access Essentials 1.0 and 1.5 for Windows Server 2003
http://support.citrix.com/article/CTX116264