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Error message when you try to install the Ultrasound tool on a computer that is running a 64-bit version of Windows Server 2008: "Error 1720 There is a problem with this Windows Installer package"


View products that this article applies to.

Symptoms

When you try to install the Ultrasound tool on a computer that is running a 64-bit version of Windows Server 2008, the installation fails. Additionally, you receive the following error message:
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.
Note This problem does not occur if the computer is running a 32-bit version of Windows Server 2008.

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Cause

This problem occurs if the Ntfrsapi.dll.mui file is not located in the %systemroot%\SysWOW64 directory.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run a 64-bit version of Windows Server 2008.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Ntfrsapi.dll.mui6.0.6001.222524,60827-Aug-200804:05Not Applicable
Ntfrsres.dll.mui6.0.6001.2225287,55227-Aug-200804:13Not Applicable
Ntfrsapi.dll.mui6.0.6001.222525,12027-Aug-200803:31Not Applicable
Ntfrsres.dll.mui6.0.6001.2225298,30427-Aug-200803:42Not Applicable

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Workaround

To work around the issue, copy the Ntfrsapi.dll.mui file to the %systemroot%\SysWOW64 directory.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

Ultrasound is a monitoring and troubleshooting tool for the File Replication Service (FRS). The Ultrasound tool measures the health of FRS replica sets and provides health ratings and historical information about replica sets. You can use the tool to monitor the progress of replication and to detect problems that can cause replication to become backlogged or stopped. For more information about the Ultrasound tool, visit the following Microsoft Web site: To view a list of frequently asked questions (FAQ) about the Ultrasound tool, visit the following Microsoft Web site: For more information about how to monitor and troubleshoot FRS, visit the following Microsoft Web site: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008
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Date (UTC)27-Aug-2008
Time (UTC)16:33
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Date (UTC)27-Aug-2008
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_26e5f06a4632f60049afd27abd3ab350_31bf3856ad364e35_6.0.6001.22252_none_58629267292b199f.manifest
File versionNot Applicable
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PlatformNot Applicable
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PlatformNot Applicable
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File nameAmd64_552ead6fd2e9cba333cfd5a3dd2d1252_31bf3856ad364e35_6.0.6001.22252_none_e167aeb1b23d45d0.manifest
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File versionNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_56cc6d291e8343498b0881888f766807_31bf3856ad364e35_6.0.6001.22252_none_4ab58d4845d73c31.manifest
File versionNot Applicable
File size703
Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_63ce50db94e9922fbeab3efdcdf4733f_31bf3856ad364e35_6.0.6001.22252_none_8aacc9073fab5129.manifest
File versionNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_6a658b9646ea40f29044cde4a4971b64_31bf3856ad364e35_6.0.6001.22252_none_a4f8c550a6b0bc63.manifest
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_6ad5c97433f74b4c401ed720b388f586_31bf3856ad364e35_6.0.6001.22252_none_027eb2605816fc85.manifest
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PlatformNot Applicable
File nameAmd64_6c484c8714d76328f5d74f60cb6ad000_31bf3856ad364e35_6.0.6001.22252_none_6dfa37db80f24b5b.manifest
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_76995b170996ab5fa1cb938c7fd10bb5_31bf3856ad364e35_6.0.6001.22252_none_da7ec6172eaf1b9c.manifest
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PlatformNot Applicable
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PlatformNot Applicable
File nameAmd64_84efbac21a30ccc4cef1067251f6f0f7_31bf3856ad364e35_6.0.6001.22252_none_2845d3e2f825fd45.manifest
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_899f827ca3e78c375318abf85a4e1f08_31bf3856ad364e35_6.0.6001.22252_none_117e9ef38079a196.manifest
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_90c7880e7947d32e6844f97424390ac7_31bf3856ad364e35_6.0.6001.22252_none_4fecc0c6822cead7.manifest
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File nameAmd64_91e187360b4044888fd3ab0a37cacfb3_31bf3856ad364e35_6.0.6001.22252_none_b5252b473ca80e64.manifest
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File nameAmd64_91e6f64c3b4583944ec39cb0fd240562_31bf3856ad364e35_6.0.6001.22252_none_08b02917ce028939.manifest
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File nameAmd64_b9f3b1c726234eadea0a9f52223c851e_31bf3856ad364e35_6.0.6001.22252_none_73f8d1edc3ea4e89.manifest
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PlatformNot Applicable
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PlatformNot Applicable
File namePackage_12_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_14_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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PlatformNot Applicable
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_1_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_20_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_21_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_22_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size2,228
Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_23_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_24_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_27_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_2_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_30_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
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Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_36_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_37_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_38_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_39_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_3_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,952
Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_40_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,796
Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_41_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,796
Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_42_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,796
Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_43_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,796
Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_44_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File size1,796
Date (UTC)27-Aug-2008
Time (UTC)16:33
PlatformNot Applicable
File namePackage_45_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_47_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)27-Aug-2008
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PlatformNot Applicable
File namePackage_48_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,796
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Keywords: kbautohotfix, kbexpertiseadvanced, kbfix, kbqfe, kbhotfixserver, kb

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Article Info
Article ID : 954737
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 217